Guest Experience Agent

About the role:

As Guest Experience Agent, you will be at the heart of creating seamless and personalized experiences for our guests. You will maintain complete knowledge of all hotel features, services, and room details, while assisting with hotel and room orientation in line with Four Seasons and Leading Quality Assurance standards. You will perform Front Office duties across shifts, handle guest queries, and promote hotel products and services with confidence and warmth.

Beyond operational excellence, you will engage with guests through various communication channels, in person, by phone, email, ensuring every interaction reflects our philosophy of intuitive service. You will take a proactive role in driving guest-centric initiatives, including the recognition of VIP guests and the thoughtful placement of special occasion amenities. You will review daily arrivals, assist with courtesy calls, prepare welcome letters, and conduct detailed inspections of VIP rooms to confirm that all arrangements meet our exacting standards. Personally greeting VIP guests, performing in-room check-ins and check-outs, and offering a gracious farewell upon departure will be key elements of your role.

What you will do:

• Coordinate and liaise with various departments to ensure guests have a memorable stay at the Hotel.
• Provide genuine hospitality and recognition, acts as host/ hostess.
• Support the Front Office Management Team in the pre-arrival and departure phase ensuring a high level of service.
• Ensure readiness for a perfect arrival experience, completing room inspections and orientations.

What you bring:

• One + years experience working within a luxury hotel or similar environment is considered an asset
• Excellent interpersonal skills and communication skills
• Cross cultural sensitivity, and customer service orientation
• Guest centricity and understanding the importance of guest’s preferences
• Fluency in English, any other language is an advantage
• EU work authorization

What We Offer:

• Competitive remuneration package that reflects your skills, contribution, and the premium standards of Four Seasons.

• Annual bonus opportunity, recognizing your impact and commitment to delivering exceptional guest experiences.

• Private health insurance, providing additional support for your wellbeing and peace of mind.

• Outstanding Training & Development programs, including personalized learning pathways, cross-training opportunities, and access to world-class internal learning platforms.

• International Task Force and relocation opportunities, giving you the chance to grow your career across our global portfolio and experience life in different cultures and destinations.

• Global travel benefits, including complimentary and preferred employee rates at Four Seasons hotels and resorts around the world—an opportunity to discover our properties as our guests do.

• Complimentary employee meals and uniform cleaning, so you can focus fully on your day without additional concerns.

• Exclusive dining benefits, including a 50% discount at MÚZSA Bar and KOLLÁZS Brasserie & Bar.

• Employee Assistance Program, offering professional resources and support for your personal and professional wellbeing.

• Wellbeing and community initiatives, including recognition programs, team events, and experiences that foster connection, belonging, and growth.

• A workplace culture grounded in respect, care, and genuine connection, where you are valued as an individual, supported in your career journey, and empowered to bring your best every day.

Schedule & Hours

• Full-time position.
• Primarily AM and PM shifts, including weekdays, weekends, and public holidays based on operational needs.

Why Four Seasons

At Four Seasons, we believe that genuine care is at the heart of everything we do - for our guests, for each other, and for our community. For more than 60 years, our culture has been rooted in the simple idea that life is richer when we connect with purpose and kindness.

At Four Seasons Hotel Gresham Palace Budapest, our team is inspired every day by the beauty, history, and energy of one of Europe's most vibrant cities. Located in a stunning Art Nouveau landmark overlooking the Chain Bridge and the Danube, our hotel combines timeless elegance with world-class hospitality. We are committed to creating exceptional experiences for our guests while fostering an environment where our employees feel valued, supported, and empowered to grow.

Applicants must have current work authorization in Hungary or hold an EU passport.

If you are ready to lead with passion, inspire culinary excellence, and create unforgettable dining experiences at one of Budapest's most prestigious luxury hotels, we would love to hear from you. Apply today and begin your journey with Four Seasons Hotel Gresham Palace Budapest.