Operations Watch Specialist

Category: Operations Watch Specialist

Location: Andrews AFB

Clearance: Secret

Travel Required: NoRemote Type: No

COR Hours: 6:00am - 2:30pm Sunday - Thursday

The Ops Watch team is a 24/7/365 manned function, this position is Day hours 6:00am - 2:30pm Sunday - Thursday.

The Operations Watch Specialist delivers vital technical oversight and uninterrupted, around-the clock monitoring across both unclassified (NIPRNet) and classified (SIPRNet) networks. Operating as a critical team member, 24/7/365 manned watch team, the specialist is assigned to the high-tempo swing shift (0600-1430, Sunday - Thursday) at Joint Base Andrews. This role is essential to maintaining zero-fail communications and operational readiness for senior leaders across Headquarters Air Force (HAF), the Air Force District of Washington (AFDW), the Office of the Secretary of Defense (OSD), the Joint Chiefs of Staff, and the National Military Command Center (NMCC).

Primary Responsibilities:

• Responsible for monitoring and managing the status of the Wide Area Network, receiving support calls for connectivity issues, performing incident management and service restoration activities using a suite of automation tools and working with long haul carriers.
• Provides proactive problem management and customer reporting.
• Service issues that cannot be resolved by Tiers 1 and 2 support are escalated to internal Tier 3 support for advanced troubleshooting and resolution.
• Acting as a primary line of defense, the specialist performs advanced log analysis to support proactive threat-hunting and incident remediation.
• Responsible for triaging critical network alerts, managing system outages before they disrupt end-users, and coordinating immediate incident response with the Communications Focal Point (CFP), key mission partners, and local technicians.
• Additionally, the specialist maintains total enterprise situational awareness by utilizing and continuously improving network monitoring suites to ensure maximum environmental uptime.

Basic Qualifications:

• Bachelor's degree with a minimum of 2+ years of related experience.
• Additional years of relevant experience may be accepted in lieu of a degree.
• Currently possess a DoD Secret security clearance with the ability to obtain a Top Secret in the future.
• Currently possess a minimum DOD_8570 IAT2 certification for example a CompTIA Sec+ certification.
• 2+ years' experience with switches and routers.
• Experience with Cisco Prime or other network monitoring systems.
• Experience using system monitoring tools such as SolarWinds and SCOM to monitor enterprise system status across multiple technologies and platforms.
• Experience writing strong technical support/triage documentation.
• Experience reviewing system events and performing triage to determine impact and urgency.
• Experience troubleshooting enterprise IT incidents and recommending approaches to resolve them.
• Ability to work in a live 24x7 operation.
  

Preferred Qualifications:

• CCENT or CCNA Certifications.
• Experience tuning system monitoring tools such as SolarWinds and SCOM.
• Experience working with ITSM tools, especially Remedy.
• Experience working in a military command or operations center, particularly an Air Force Communications Focal Point (CFP).
• Experience working at the Pentagon, Joint Base Andrews (JBA), and Joint Base Anacostia-Bolling (JBAB)-
• Knowledge of Air Force, Pentagon, and/or AFNCR.

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Who We Are 

Sunayu, LLC serves as a premier technology partner to the Defense and Intelligence communities, delivering mission-critical engineering solutions across the nation. Our operations are anchored in a commitment to trust, accountability, and ethical transparency, ensuring the high-performance outcomes necessary to protect our country's most vital interests. 

Culture

Our strength lies in our community: Our team prioritizes collaboration, professional growth, and encourages open communication. At Sunayu, we don't just secure the mission—we grow together.

Career Development

We support and encourage our team members to continue their professional growth by providing company-reimbursed training and continuing education of up to $5,000 per year. We also participate in many industry conferences and events where we share our expertise and experiences.

Pay Rate

Salary range considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills, as well as market and business considerations when extending an offer.

Benefits

• 3 Medical Plan Options
• Dental and Vision 
• FSA, DCFSA, HSA
• Life/AD&D Insurance
• Short-Term & Long-Term Disability 
• Employee Assistance Program (EAP)
• Training and Educational Assistance
• Paid Time Off (PTO)
• 11 Federal holidays 
• 401k plan with up to a 6% match (100% immediate vesting) 
  

Equal Opportunity Employer

Sunayu, LLC is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability status, marital status, genetic information, medical condition, or any other characteristic protected by law.