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Universal Health Services

Manages hospitals and behavioral health facilities

Director of Clinical Services - Behavioral Health

Mental & Behavioral HealthConfirmed live in the last 24 hours
Full-timeRaleigh, NC, USANo salary listedIn-person

About the Job

Requirements

  • A master's degree in social work, counseling, psychology, nursing, healthcare administration, or a related field is required.
  • At least five years of progressive clinical leadership experience is required.
  • Experience managing multidisciplinary clinical teams is required.
  • Experience with regulatory compliance, quality management, and program oversight is required.
  • The candidate must be fully licensed in the state of practice as an LCSW, LCMHC, psychologist, RN, or equivalent. Provisionally licensed social workers (LCSW-A) with relevant experience who are eligible for the national exam within one year will receive strong consideration.
  • Strong knowledge of JCAHO, HCFA, OSHA regulations, patient rights standards, and other federal and state laws and regulations governing mental health care facilities is required.
  • Strong knowledge of clinical practices, healthcare regulations, and quality improvement is required.
  • Understanding of accreditation standards and licensing requirements is required.
  • The role requires the ability to direct changes or corrective actions related to regulations or survey outcomes.
  • The role requires the ability to analyze data and use outcomes to guide clinical decision-making.
  • Proficiency with electronic health records and healthcare technology platforms is required.
  • The role requires the ability to monitor service utilization, productivity, and performance metrics.
  • The role requires the ability to sit for extended periods, up to eight hours; reach above and below the waist; turn, twist, and manipulate small finger tools; and see well enough to read written materials and discern a variety of odors.
  • The role requires the ability to work outdoors for 10% of the workday in temperatures from 30°F to 110°F and indoors for 10% of the workday in temperatures from 60°F to 90°F.
  • The role requires the ability to work where cleaning chemicals are used and housekeeping tasks frequently generate dust, mist, and steam; occasionally handle infectious or hazardous waste; work at a rapid pace with repetitive duties in occasionally high noise; and hear telephone and paging systems.
  • The role requires the ability to use telephone and paging systems, a personal computer and printer, a facsimile machine, and policies, procedures, plans, and manual programming.

Responsibilities

  • Direct and oversee all clinical operations and service delivery programs.
  • Ensure services are delivered in accordance with evidence-based practices and organizational policies.
  • Monitor clinical performance indicators and implement strategies to improve outcomes.
  • Provide clinical consultation and guidance to management and direct care teams.
  • Foster a culture of trauma-informed, recovery-oriented, and person-centered care.
  • Ensure patient, family, and referral complaints are handled promptly.
  • Ensure compliance with applicable state, federal, payer, and accreditation requirements.
  • Oversee preparation for external audits, licensing reviews, and accreditation surveys.
  • Lead quality assurance and performance improvement activities.
  • Monitor incident reporting, corrective action plans, and risk management activities.
  • Ensure regulatory and policy updates are implemented on time.
  • Recruit, supervise, coach, and evaluate clinical supervisors and clinical staff.
  • Ensure clinical staff maintain required licensure, certifications, and competencies.
  • Develop and implement staff orientation, training, and professional development programs.
  • Promote employee engagement, accountability, and retention.
  • Ensure hiring, disciplinary actions, and termination procedures are conducted in accordance with hospital policies.
  • Involve appropriate facility management in decisions and review those decisions with the Executive Director before implementation.
  • Ensure adequate orientation for new employees, attending physicians, licensed practitioners, and Allied Health Professionals.
  • Provide educational and professional development for staff, including planning and presenting educational sessions as needed.
  • Coordinate with other management on schedules and staffing configurations to meet patient-population and census needs, and adjust as needed.
  • Ensure staff schedules and configurations meet patient-population and census needs, and adjust as needed.
  • Create an organizational structure that meets the organization's needs, particularly for department supervision and staff assignments.
  • Routinely review job assignments and staff utilization.
  • Ensure clinical staff actively participate as members of the interdisciplinary team.
  • Coordinate collection of outcome data by the corporate deadline.
  • Monitor use of patient satisfaction surveys and evaluate trends.
  • Serve as a member of the organization's leadership team.
  • Collaborate with medical, behavioral health, nursing, and operational leaders.
  • Represent the organization with external agencies, community partners, and regulatory bodies.
  • Prepare and present reports on clinical operations and quality outcomes programs.
  • Communicate with patients, families, referral sources, and colleagues effectively and professionally.
  • Ensure implementation of an ongoing program-orientation system for patients, families, professionals, and others.
  • Ensure programs adhere to standards of care for child patients ages 5 through 11, adolescent patients ages 12 through 18, adult patients ages 19 through 64, and geriatric patients ages 65 and older.
  • Ensure a system provides continuity of care and communication with families and appropriate referral sources, and ensure the system is regularly evaluated and reviewed.
  • Regularly evaluate achievement of program goals and objectives with appropriate staff.
  • Ensure the program meets JCAHO, Medicare, and federal and state regulatory requirements.
  • Develop and implement a Performance Improvement Plan, evaluate results monthly, and report results promptly to the Corporate Performance Improvement Committee.
  • Ensure deficiencies identified through performance-improvement analysis are addressed with appropriate problem-solving actions.
  • Review risk-management occurrences and ensure complete and timely reports are submitted to Risk Management.
  • Analyze program statistical data to identify and respond to trends.
  • Assist with planning and teaching staff-development programs.
  • Maintain attendance records to meet expected standards.
  • Support the facility's marketing and guest-relations philosophy through professional internal and external communications and interactions with staff, patients, family members, guests, community members, and referral sources.
  • Adhere to facility, department, corporate, and standard policies and procedures.
  • Attend mandatory facility in-services and staff-development activities as scheduled.
  • Adhere to facility standards for conduct, dress, attendance, and punctuality.
  • Support facility-wide quality and performance-improvement goals and objectives.
  • Maintain confidentiality of facility employee and patient information.

Desired Qualifications

  • Experience in behavioral health, intellectual and developmental disabilities, substance use services, healthcare, or human services is preferred.

About the Company

Universal Health Services

Manages hospitals and behavioral health facilities

Universal Health Services operates a network of acute care hospitals, behavioral health facilities, and ambulatory centers across the United States. It generates its services by acquiring and managing healthcare facilities, then integrating them under centralized operating practices to deliver patient care. The company’s offering is the management and provision of hospital and behavioral health services, with a focus on standardized clinical operations, economies of scale, and nationwide coverage. What sets UHS apart is its long history of growth through acquisitions, its size and scale in both acute and behavioral health markets, and its ability to integrate new facilities while maintaining consistent care quality. Its goal is to provide high-quality healthcare across a broad network, improve patient outcomes, and sustain long-term value for shareholders by expanding access and efficiency in hospital and behavioral health services.

Company size
10,001+
Company stage
IPO
Headquarters
Upper Merion Township, Pennsylvania
Founded
1978

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