Full-Time

Rvp – Mid-Market Sales

Posted on 7/10/2024

Dialpad

Dialpad

1,001-5,000 employees

AI platform for customer engagement and collaboration

Enterprise Software
AI & Machine Learning

Mid, Senior

Austin, TX, USA

Category
Customer Success Management
Field Sales
Inside Sales
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Communications
Segment
Requirements
  • BA/BS degree or equivalent practical experience.
  • 3-5+ years of SaaS sales experience in Mid Market or Enterprise segment.
  • 2+ years people management experience.
  • Ability to work independently and prioritize effectively and balance multiple, disparate work streams.
  • Excellent analytical, problem-solving skills, and strong financial acumen.
  • Determination and persistence in pursuit of goals.
  • Needs to possess a strong emotional intelligence and ability to inspire and develop direct reports.
  • Brings a strong work ethic; takes the initiative and think creatively to get the job done.
  • Must be able to coach teams that handle a full-cycle sales process - prospect to close - medium to large strategic deal sizes ($50K-200K ACV).
  • Experience coaching teams using MEDDPICC or SPICED.
Responsibilities
  • Recruit, mentor, and direct a team of high performing AEs in the Mid-Market space to uncover new business opportunities.
  • Actively participate in the sales cycle to bring sales leadership and strategic support.
  • Oversee leads and pipeline management.
  • Create, experiment, and implement new ways of engaging with prospects to increase win rates and provide an amazing full-cycle customer experience.
  • Plan and deliver sales strategies to meet and exceed sales projections.
  • Analyze data and work with cross-functional counterparts to improve the product's vision and drive growth initiatives and market insights.
  • Coach and develop your team to develop future leaders for the organization.
  • Increase the effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processes.
  • Optimize resources and budget and partner with internal teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products.
  • Be a hands-on, scrappy mentor who enthusiastically looks forward to coaching and developing the team.
  • Establish and track key performance indicators (KPIs) to evaluate the success of regional initiatives. Regularly report on regional performance to the AVP.
  • Foster a high-performance culture that emphasizes teamwork, accountability, and continuous improvement.
  • Accurate forecasting knowledge and pipeline guidance.

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its key features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction (CSAT) scores to forecast client satisfaction. This platform serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model. Dialpad distinguishes itself from competitors through its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs like The Huddle Lab for young entrepreneurs. The company has received recognition from G2 in various categories, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Dialpad's goal is to leverage AI to improve customer service and sales effectiveness.

Company Stage

Late Stage VC

Total Funding

$437.7M

Headquarters

San Ramon, California

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Dialpad's acquisition of Surfboard enhances its workforce management capabilities.
  • Recognition as Google Cloud Technology Partner of the Year boosts Dialpad's credibility.
  • Launch of business-specific AI models provides a competitive edge in sales conversations.

What critics are saying

  • Emerging AI-driven platforms could erode Dialpad's market share.
  • Integration challenges from Surfboard acquisition may disrupt operations.
  • Rapid AI advancements could render Dialpad's offerings obsolete if not updated.

What makes Dialpad unique

  • Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.
  • Its AI-powered platform supports sales, customer engagement, and team collaboration effectively.
  • Dialpad's continuous innovation and fast feature releases set it apart from competitors.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget

INACTIVE