Service Advisor

Description

Thousand Oaks, CA | Acura | Premium luxury brand | Japanese brand | Fixed ops | 1+ year preferred | Hospitality experience welcome | Sales experience welcome | Southern California | Ventura County | Conejo Valley | Veterans encouraged to apply | $64,000 - $80,000/yr

IS THIS YOU?

• You have 1+ year of service advisor, hospitality, or guest-facing sales experience, and you communicate clearly and follow through on every commitment

• You want to build a service advisor career at a premium Conejo Valley store where guests expect a polished, well-informed experience

WHO WE ARE

Acura of Thousand Oaks is part of Swickard Auto Group, a hospitality company in the retail automotive space built on one idea -- be the favorite of our guests, our employees, and our manufacturing partners. We operate 40+ dealerships across the West Coast, Alaska, and Hawaii, and whether you're in Thousand Oaks or Anchorage, the standard is the same. Do right by people, every time.

WHAT YOU'LL DO

• Serve as the main point of contact for guests from write-up through vehicle return

• Explain inspection findings clearly and recommend additional service honestly, without pressure

• Build accurate estimates, set realistic timelines, and follow through on every commitment

• Coordinate with technicians and parts to keep repairs moving and guests updated

• Handle guest concerns with composure and a solution-first approach

• Keep accurate records in the DMS

WHAT WE'RE LOOKING FOR

• 1+ year of service advisor, hospitality, or guest-facing sales experience preferred -- candidates from luxury hospitality, retail, and other sales backgrounds are encouraged to apply

• Acura, Honda, or luxury brand experience a plus -- paid Acura training provided

• A composed, clear communicator who stays organized when the drive is busy

• Detail-oriented -- accurate estimates and honest timelines are the baseline

• Self-motivated, with a drive to build a book of returning guests

• Comfortable with DMS platforms or quick to learn them

• Valid driver's license with a clean driving record

WHAT WE OFFER

• $64,000 - $80,000/yr

• Paid Acura manufacturer and product training

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Career path -- strong advisors grow into senior advisor, service drive manager, and service management roles

• Employee vehicle purchase and service discounts

WHY ACURA OF THOUSAND OAKS

• Conejo Valley Acura owners expect a polished, informed service experience, and an advisor who delivers it becomes the one they ask for by name

• Thousand Oaks is a community where reputation travels, so honest service builds a returning-guest book that carries you

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• Our HEART values -- Honor every guest, Engage sincerely, Anticipate needs, Respond graciously, Thank intentionally -- describe what a great Service Advisor does in every guest interaction

If you're a guest-first communicator ready to build a service advisor career at a premium Conejo Valley Acura store -- apply.