All Accor

Global hotel management, franchising, loyalty program

Housekeeping Manager

Janitorial ServicesUpdated on Nov 11

Full-timeChennai, Tamil Nadu, IndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in hospitality management or a diploma in hotel management is required.
At least 6 years of housekeeping experience, including 3 years at a management level, is required.
Excellent reading, writing, and oral proficiency in English is required.
Good working knowledge of Microsoft Excel, Word, and PowerPoint is required.
The role requires professionalism, human resources management capability, and business acumen.
The role requires leadership, interpersonal, and training skills.
The role requires communication and customer contact skills.
The role requires results and service orientation and attention to detail.
The role requires the ability to multitask and work effectively in stressful, high-pressure situations.
The role requires being a team player and builder, a motivator, and a self-starter, and maintaining a well-presented and professionally groomed appearance.

Responsibilities

Prepare periodic departmental budgets and forecasts, and manage operating costs within budget.
Monitor and control inventories for operating equipment, including linen, crockery, and glassware where applicable.
Prepare and analyze monthly profit-and-loss statements and month-end reports, and identify deviations from business plan goals.
Participate in management meetings to review progress toward business plan goals and develop the annual departmental business plan.
Compile and periodically update standard operating procedures for all areas of responsibility.
Ensure auditing and reporting standards are communicated to staff and followed.
Ensure guests receive high-quality housekeeping products and timely services from team members.
Conduct quality-control inspections throughout the hotel and share the results with the team.
Work with the Chief Engineer to maintain hotel areas to high standards and assist in scheduling periodic property maintenance and spring cleaning.
Conduct monthly staff meetings and daily briefings with operational managers.
Manage outside contractors for the department and ensure they follow hotel policies.
Oversee the operations of Laundry and Linen, Flower and Decoration, and Butler Service.
Interview, select, and recruit housekeeping employees.
Identify and develop team members with potential.
Conduct performance reviews with the team.
Monitor team members’ appearance, attitude, and professionalism.
Develop and conduct staff training programs, address team members’ development needs, and provide skills to meet changing business needs.
Prepare weekly staff schedules based on anticipated business, operating budgets, and service standards.
Prepare payroll and gratuity reports.
Conduct monthly departmental meetings to inform team members, obtain feedback, resolve operational issues, and provide a regular forum for departmental communication.
Maintain the organization and cleanliness of departmental areas through weekly walkthroughs.
Perform other duties assigned by management.
Maintain high standards and quality of housekeeping services to meet and exceed guest expectations while managing operational costs within budget.

Desired Qualifications

Additional certification from a reputable hospitality management school is advantageous.
Ability to speak other languages and a basic understanding of local languages are advantageous.

Job Description

Primary Responsibilities

Business Performance

Prepare periodical department budget & forecast, manage all operational costs within budgets
Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals
Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

Operation

Compile and update Standard Operating Procedures for all areas of responsibility periodically
Ensure that all auditing and reporting standards are conveyed to staff and adhered to
Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner
Conduct quality control inspections of all areas of the hotel and share results with the team
Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning
Conduct monthly Staff Meetings and daily briefings with Operational Managers
Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies
Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service

Team Management

Interview, select and recruit Housekeeping employees
Identify and develop team members with potential
Conduct performance review with the team
Constantly monitor team members’ appearance, attitude and degree of professionalism
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
Prepare payroll and gratuity reports
Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
Manage organization and cleanliness of departmental areas by conducting weekly walk through
Perform other duties assigned by the Management

Main Complexity/Critical issues in the Job

Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets.

Qualifications

Bachelor's in hospitality management / Diploma in Hotel Management
Additional certification(s) from a reputable Hospitality Management school will be an advantage
Minimum 6 years of Housekeeping experience with 3 years at a management level
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel, Word, & PowerPoint
High degree of professionalism with sound human resources management and business acumen capabilities

Additional Information

Competencies

Strong leadership, interpersonal and training skills
Good communication and customer contact skills
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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