Human Resources Business Partner

Key Responsibilities

• Ensure ongoing compliance with Philippine labor law and internal People policies across the Manila office, including maintaining accurate documentation and audit readiness.
• Act as a trusted advisor to managers on employee relations matters, including performance concerns, grievances, and investigations, ensuring issues are handled fairly and in line with policy and local law.
• Support the performance review cycle and drive employee engagement initiatives across the Manila office, partnering with managers to build a positive and high-performing culture.
• Manage end-to-end onboarding for new employees, ensuring a smooth and compliant start including documentation, inductions, and system setup.
• Lead end-to-end recruitment for the Manila office, including job coordination, CV screening, interview scheduling, and candidate communication, to support ongoing headcount growth.
• Own the end-to-end offboarding process, including exit interviews, final pay coordination, and ensuring a smooth and compliant exit experience in line with local requirements.
• Maintain accurate and up-to-date employee records and data across HR systems, supporting the broader RHQ operation with reliable people data.
• Act as the primary People Team point of contact for the Manila operations.
• Partner closely with the payroll and benefits teams to ensure accurate attendance tracking and timely processing of overtime, holiday work, and rest day work.
• Serve as the local liaison with KMC, the company's HMO provider, and other employee service providers, supporting employee inquiries and facilitating timely resolution of issues.
• Coordinate with Learning & Development teams to support continuous employee training, development, and capability-building initiatives across the Manila office.
• Partner with Manila Operations Lead and Global Head of Operations to ensure priorities for Manila operations are appropriately supported by the People Team

Qualifications:

• 5 years’ experience in human resources as a business partner or generalist
• Strong working knowledge of Philippine labor law and statutory compliance requirements
• Proven experience managing full cycle recruitment in a fast-paced, high-volume environment
• Excellent organization and time management skills, with the ability to manage competing priorities
• Confident communicator, both written and verbal, with a professional and approachable manner
• Experience handling employee queries in a timely, client-focused manner
• Ability to support reporting and basic People analytics (e.g. maintaining and extracting people data and reports)
• Experience providing administrative support for performance and reward cycles
• Proactive, reliable, and comfortable working in a fast-paced, team-oriented environment
• Preferable: experience working in a global organization with remote, global stakeholders