Manager Group Order Management

Job Description

Support the improvement in the business decision making process (Backlog, Order Management, Shortage, Pre-shortage), prioritizing efficient order management processes to ensure timely processing, fulfillment, and delivery to meet customer expectations.

Your Role:

• Lead the issue resolution and commitment management to our customers by being the Interface between Customer Service, Supply Planning & Logistics for the respective plants
• Drive continuous improvement activities for service level ( End customer , Inter / Cross Company Customers ) , Backlog management , Order management & Order Confirmations for the respective plants
• Lead the shortage management & allocation process along with various stakeholders and the respective plants
• Conduct root cause analysis and provide improvement actions for identified process gaps and inefficiencies ( Order changes, Service level, Escalation, Customer notifications etc. )
• Monitor and steer key performance indicators (KPIs) to evaluate process quality related to customer service level, Backlog management , Order management & Order Confirmations.
• Conduct root cause analysis and provide improvement actions for identified process gaps and inefficiencies ( Order changes, Service level, Escalation, Customer notifications etc. ) with the respective plants

Qualifications

• You have 3-5 years of experience in establishing and leading planning or OTC processes in different countries ideally globally
• You have expertise in handling order management, Supply chain, Production or Supply planning
• You are able to convince multiple stakeholders even in difficult situations at all management levels
• You are a good team player with well-developed interpersonal skills, who can build positive working relationships with stakeholders, as well as analytical mindset with a customer centric approach

Additional Information

What We Offer:

• Work with passion: ​We create an environment where passion meets profession. Meaningful work and positive energy inspire people to give their best and make lasting contribution to our shared success.
• Take ownership: ​We empower you to take ownership and share your ideas. Whatever your role, you have the opportunity to show initiative and make an impact.
• Grow your way: ​With flexible development opportunities across departments and a global team, you can broaden your skills, discover new strengths and actively shape your career path. ​ ​
• Thrive in a global environment: ​Join an international team bringing together multiple cultures, languages and perspectives to spark new ideas and inspiration. Through global collaboration, you expand your horizon both professionally and personally.  ​
• The team always wins: ​We build real connections and grow together. By sharing knowledge and valuing each other’s strengths, we create a culture where trust and team play lead to shared success.  

What We Offer:

• Work with passion: ​We create an environment where passion meets profession. Meaningful work and positive energy inspire people to give their best and make lasting contribution to our shared success.
• Take ownership: ​We empower you to take ownership and share your ideas. Whatever your role, you have the opportunity to show initiative and make an impact.
• Grow your way: ​With flexible development opportunities across departments and a global team, you can broaden your skills, discover new strengths and actively shape your career path. ​ ​
• Thrive in a global environment: ​Join an international team bringing together multiple cultures, languages and perspectives to spark new ideas and inspiration. Through global collaboration, you expand your horizon both professionally and personally.  ​
• The team always wins: ​We build real connections and grow together. By sharing knowledge and valuing each other’s strengths, we create a culture where trust and team play lead to shared success.  ​

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Equal Opportunities for All

We welcome applications from people of all backgrounds regardless of age, ancestry, disability, ethnic origin, gender, gender identity or expression, nationality, religion, sexual orientation, social background or any other characteristic protected by applicable laws, regulations and ordinances.​
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A good match starts with shared values. Complete our Culture Fit Challenge to find out how well your mindset aligns with the way we work.

Does it feel like a fit? Then apply through our online career portal and attach it to your application. Please note that we are unable to consider or return application documents sent by post.