Marriott International

Manages and franchises hotels around the world

Concierge

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeItaly€26.1k /yrIn-person

About the Job

Requirements

Ability to respond to guest requests and special needs, arrange services, and follow up to ensure satisfaction.
Ability to gather and provide information about property amenities, surrounding areas, events, and activities.
Ability to answer, record, and process guest calls, messages, requests, questions, and concerns, and contact relevant departments to resolve issues.
Ability to maintain shift logs and document pertinent information.
Ability to monitor club lounge seating, service, safety, and guest well-being.
Ability to report accidents, injuries, and unsafe work conditions and complete safety training and certifications.
Ability to follow company policies and procedures, maintain a clean and professional uniform and appearance, protect confidential information and company assets, and comply with quality assurance standards.
Ability to welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and express appreciation.
Ability to communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Ability to develop positive working relationships, support team goals, and respond appropriately to employee concerns.
Ability to stand, sit, or walk for extended periods or an entire shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Preferred: High school diploma or GED equivalent.
No related work experience or supervisory experience is required.

Responsibilities

Arrange or identify providers for guest services such as transportation, reservations, and dry cleaning, and follow up on special requests.
Provide guests with information about the property, surrounding amenities, events, and activities.
Process guest communications and coordinate with appropriate individuals or departments to resolve requests or problems.
Review shift logs and daily memo books and document pertinent information in logbooks.
Monitor the club lounge for seating availability, service, safety, and guest well-being.
Report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
Welcome and assist guests, including individuals with disabilities, and address their service needs.
Maintain professional communication and accurate written documents, and answer telephones using appropriate etiquette.
Support team goals and maintain positive working relationships.
Perform other reasonable job duties as requested by supervisors.

POSITION SUMMARY

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Pay Range (US/Canada/EMEA): EUR 26.112,00 Annual Salary

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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