Account Executive

About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.

Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.

Why work at Reputation?

• Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.

• We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. 

• Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata.

• The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback.

Job Summary:

In this dynamic role, you'll be responsible for driving growth by securing new logos and expanding relationships with existing customers. You're a natural competitor with a passion for winning and a proven ability to uncover customer needs and build strong partnerships at all levels of an organization.

We’re looking for someone who is curious, self-motivated, and highly driven. Someone who thrives in a fast-paced environment and isn’t afraid to take initiative.

In return, you’ll earn a competitive base salary, uncapped commission, and the opportunity to sell best-in-class solutions that are in high demand.

Join us at Reputation and be part of a bold, fast-growing company shaping the future of customer experience.

Responsibilities:

• Own and drive new business growth across a defined Enterprise SaaS territory, with a focus on strategic, high-value accounts

• Develop and execute comprehensive account strategies to identify, engage, and close new logo opportunities while expanding relationships with existing enterprise customers

• Build and manage a strong pipeline by prospecting, qualifying, and advancing opportunities through the full sales cycle

• Deliver consultative, value-based sales presentations tailored to enterprise stakeholders, clearly articulating the business impact of Reputation’s SaaS solutions

• Leverage selling techniques to engage senior decision-makers, uncover pain points, and position Reputation as a strategic partner

• Navigate complex buying processes and lead multi-threaded stakeholder engagement to build consensus and close deals

• Collaborate cross-functionally with Sales Engineering, Customer Success, Marketing, and Professional Services to ensure seamless execution and long-term customer success

• Maintain accurate pipeline data and sales forecasts in Salesforce.com, with full accountability for revenue targets and forecasting precision

• Stay informed on industry trends, competitive landscape, and evolving customer needs to influence go-to-market strategy

• Willingness to travel (50%+) to meet with enterprise clients and attend industry events as needed

• Perform additional responsibilities as required to support sales goals and team success

Qualifications

• 5+ years of experience selling enterprise software deals to the executive suite

• Bachelors Degree in any discipline

• Comfortable managing 7 figure deals

• Excellent track record of exceeding quota

• Ability to independently develop and create a pipeline

• Ability to adapt to changing circumstances and initiatives

• Ability to drive consensus internally and work well in a team

When you join Reputation, you can expect:

• Flexible working arrangements.

• Career growth with paid training tuition opportunities.  

• Active Employee Resource Groups (ERGs) to engage with. 

• An equitable work environment. 

• We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. 

• At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute

Company benefits include:

• Company paid, private health insurance for you and your family

• Life Insurance (4 x salary) 

• Employee Assistance Program

• 21 paid company holidays plus bank holidays every year. In addition, enjoy 6 ‘Recharge Days’ which are wellness days where the entire company takes time off together to rest, recharge, and prioritize mental health. 

• Take advantage of our Cycle Scheme and save up to 8% on home and tech products and spread the cost interest-free.

• Our Employee Resource Groups (ERGs) provide opportunities to connect, share experiences, and support one another in creating an inclusive community. On top of that, enjoy monthly social events to build connections and have fun with your team.

• Free car parking at our Liverpool UK office

• At our Liverpool office you can enjoy free snacks and beverages to keep you energized throughout the day. Plus, take advantage of £15 towards lunch for 3 days a week with Deliveroo while you are working in the office. 

• Gym membership up to £20 per month

• Opportunity to participate in giveback & cultural activities.

We are proud to be an equal opportunity employer and strongly value diversity within our company. We are committed to ensuring a workplace free from discrimination, where everyone is treated fairly regardless of race, religion, ethnicity, gender, sexual orientation, age, marital status, disability, or any other protected characteristic. We believe that diverse perspectives foster innovation and contribute to our shared success, and we welcome all individuals to join us in creating an inclusive environment.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.