Full-Time

Director of Partnerships

Ecommerce agencies

Posted on 11/28/2024

Zowie

Zowie

51-200 employees

AI customer service platform for ecommerce

Consumer Software
Enterprise Software
AI & Machine Learning

Senior

Remote in USA

Category
Business Development
Business & Strategy
Required Skills
Sales
Marketing
Requirements
  • A track record of successfully establishing agency partnerships within the ecommerce space
  • Expertise in scaling partner ecosystems to strategic revenue funnels
  • Analytical, numbers-oriented mind with a passion for technology
  • Exceptional communication & interpersonal skills with the ability to foster long-term relationships
  • A builder’s mentality combined with flexibility and scrappiness when needed
  • Excellent organizational skills to manage multiple projects in a fast-paced environment
  • Market knowledge within CS/CX or/and RPA/automation solutions
  • Experience in establishing and managing partnerships on a global scale, taking different cultures and markets into consideration
Responsibilities
  • Build and scale Zowie’s partner ecosystem, focusing on agencies in the US.
  • Lead the whole partnership cycle from prospecting, outreach strategy, and leveraging the network through demos, value discussions, and negotiations to onboarding and fostering relationships.
  • Establish long-term relationships with partners.
  • Proactively work with Zowie’s Sales, Customer Success, and Marketing Teams to connect all the dots and ensure all business needs are met.
  • Act as Zowie’s Ambassador and Host at global events, forums, and visits with partners and customers - it will require some traveling and a solid supply of social energy.

Zowie provides an AI-powered customer service platform tailored for the ecommerce industry. The platform enables businesses to respond quickly and accurately to customer inquiries, improving the customer experience. Zowie's tools allow support teams to efficiently address common issues like returns and shipping delays with just one click, simplifying the resolution process. Additionally, it offers a comprehensive view of customers, which helps in personalizing interactions and fostering long-term relationships. Operating on a subscription-based SaaS model, Zowie serves a diverse clientele, from small online shops to large ecommerce brands, aiming to enhance customer satisfaction, save costs, and boost revenue through effective support solutions.

Company Stage

Series A

Total Funding

$19.6M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights
Headcount

6 month growth

25%

1 year growth

47%

2 year growth

61%
Simplify Jobs

Simplify's Take

What believers are saying

  • Zowie's new chatbot, powered by X2 AI, enhances customer interaction capabilities.
  • Recognition as best customer success software boosts Zowie's market credibility.
  • Expansion in the CEE region offers strategic partnership and growth opportunities.

What critics are saying

  • Competition from tech giants like IBM and Google threatens Zowie's market share.
  • Dependence on venture capital funding poses financial risks for Zowie.
  • Evolving AI regulations in Europe could increase compliance costs for Zowie.

What makes Zowie unique

  • Zowie offers AI-powered customer service tailored specifically for the ecommerce sector.
  • The platform provides a 360-degree customer view for personalized interactions.
  • Zowie's SaaS model allows scalable and efficient customer support solutions.

Help us improve and share your feedback! Did you find this helpful?

INACTIVE