Operations Manager

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

The Operations Manager leads day-to-day manufacturing operations across the CVG campus, with direct accountability for production leadership, work cells, and shift execution. Reporting to the Operations Director, this role drives daily performance across Safety, Quality, Delivery, Cost, and People while coordinating closely with Quality, Safety, Test, Engineering, and Facilities to ensure alignment around a single operational plan. The Operations Manager serves as the primary link between the production floor and campus leadership, translating business priorities into disciplined execution and driving timely resolution of operational issues.

What will you do?

Manufacturing Leadership and People

• Lead production managers, supervisors, and work cell leaders as direct reports, with full accountability for floor performance on all shifts (24/7 operations).
• Hire, develop, and retain manufacturing leaders. Work with Talent Acquisition on capability requirements and selection criteria.
• Coach managers on leadership presence, decision-making, performance management, and accountability.
• Track turnover, engagement, and bench strength in manufacturing, and put retention and succession plans in place for critical roles.
• Complete direct report performance evaluations accurately, fairly, and on time. Give the Operations Director input on functional managers' performance.

Cross-Functional Alignment (Dotted Line)

• Align the functional managers (Quality, Safety, Test, Engineering, Facilities) to manufacturing priorities through daily and weekly forums.
• Escalate unresolved cross-functional issues to the Operations Director with data and a recommended path forward.
• Work through peers, without direct authority, to clear the constraints that limit output: test capacity, equipment availability, quality holds, and facility readiness.
• Share priorities and the build plan so every function knows its part in meeting customer commitments.

Performance Management and Execution

• Set clear, measurable manufacturing goals tied to campus and Business Unit priorities (Safety, Quality, Delivery, Cost, Productivity, and People).
• Own Daily CAC, run tiered accountability reviews and dashboards, and make sure corrective actions are assigned, tracked, and closed.
• Give timely, direct feedback based on performance data and what you see on the floor.
• Lead teams through ramps, escalations, and disruptions while keeping focus and discipline.

Communication and Engagement

• Keep communication consistent and open across shifts, functions, and frontline teams.
• Create forums for two-way communication, ideas, and problem-solving.
• Recognize strong performance fairly and consistently.
• Adjust communication style to reach different teams across shifts.

Business Alignment, Planning, and Cost

• Turn campus and corporate strategy into executable manufacturing plans.
• Align work cell execution with customer requirements, capacity plans, and financial targets.
• Support accurate headcount, capacity, and production forecasting, and compare forecast to actual to spot trends and risks.
• Reduce cost through process optimization, labor efficiency, and waste elimination, and drive corrective action when targets are missed.
• Work with Finance, Engineering, and Quality to balance cost, quality, and delivery.
• Update the Operations Director and Business Unit leadership regularly on performance, risks, and improvement initiatives.

Technical and Operational Excellence

• Drive continuous improvement through data analysis, KPI management, and structured problem-solving (QRQC, RCA, Kaizen).
• Make sure standard work, procedures, and work instructions are effective, current, and followed.
• Promote best practices and share learnings with other Jabil sites.
• Work with Engineering and Quality to improve process capability, yield, and customer satisfaction.
• Comply with all Jabil policies, including Safety, Quality, Security, and Confidentiality, and lead by example on safety.

How will you get here?

• Bachelor's degree or equivalent combination of education and experience.
• 5-10 years of manufacturing or operations experience, including at least 5 years in a leadership role managing managers or supervisors.
• Hands-on leader who leads from the front and drives culture and change.
• Experience in a complex, matrixed, fast-paced manufacturing environment (EMS preferred).
• Ability to influence peers and functional leaders without direct authority.
• Strong safety mindset.
• Working knowledge of operational metrics, labor planning, and continuous improvement tools.
• Proficiency with Workday, SAP (ERP/MES), and Microsoft Office.
• Willingness to be on the floor and flex across shifts as the business requires.

BENEFITS PACKAGE WITH JABIL:

• Competitive base salary
• Short Term Incentive Plan
• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401K match
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&DJBL TA - Job Requisition Process Status, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Annual Merit Increases
• Community Volunteer Opportunity
  

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong#AWorldofPossibilities