Key Account Manager - Smart Home Lighting, Architects & Integrators

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. 

More about the role

Job Summary

This position is dedicated to the High Residential and Architect segments to drive new business growth through developing opportunities in Smart Home and High Residential projects, building relationships with architects, designers, and key stakeholders, and expanding market coverage to accelerate revenue growth with L&S partners.

Key Areas of Responsibilities

• Develops and maintains strong, trust-based relationships with key consumers within architects and designers focusing on high residential and smart home solutions, ensuring long-term customer satisfaction and business growth.
• Achieves sales, revenue, and profitability targets for assigned accounts or channel portfolios.
• Maintains an in-depth understanding of the market strategy & trends that drives profitable high growth opportunities.
• Responsible for developing and executing a Strategic Account Management vision/plan to enable profitable growth of Signify business with the account.
• Establishes and nurtures professional relationships with key stakeholders in assigned accounts to position Signify as a trusted partner and negotiates contracts to maximize profitability.
• Defines and leads actions in the accounts, aligning the support across cross-functional Signify teams (e.g. Channel Marketing, Product Marketing, Order Desk, Customer Satisfaction etc.) with the objective of meeting account performance objectives and customer’s expectations.
• Collaborates with product development and marketing teams to tailor offerings and drives continuous improvement initiatives by gathering client feedback and implementing solutions.
• Drives continuous improvement initiatives within accounts by gathering client feedback and implementing solutions to increase efficiency and value delivery.
• Monitors performance, competition, market trends, tracking and analyzing sales (sell in - sell out) performance, including sales metrics, customer satisfaction, and other relevant KPIs. Manages accuracy of forecast and prepares detailed reports to inform decision-making.
• Unlocks new business opportunities by building and leveraging solid network of contacts within consumer market.
• Effectively manages complex dynamics within the cross-functional customer team & Signify partners.
  

Critical Experiences

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field is required to provide foundational knowledge for strategic account management and customer relationship building.
• Minimum 5 years of experience in key account management or sales roles within the consumer sector, demonstrating proven success in managing complex accounts and driving profitable growth.
• Professional experience developing thriving, long-term relationships within the high residential area, accross architecters and designers
• Proven career track and ambition in building and growing the new business area
• Showing resiliency, can do attitude and appetite for achieving the goals
• Strong team player, likes to work in dynamic environment with change and improvement mindset
• Smart home technology enthusiast

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. 

Come join us, and together we can light up the future.