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Pearson

Makes learning tools and runs certification exams

Advanced Associate - Customer Service, Implementation & Onboarding

Customer SuccessConfirmed live in the last 24 hours
Full-timeMexico City, CDMX, Mexico

About the Job

Requirements

  • Good organizational skills, attention to detail, and willingness to learn.
  • Basic or intermediate proficiency with Microsoft Office, especially Excel and Word.
  • Interest in administrative tasks, operational coordination, customer service, or education.
  • Clear communication and a service-oriented approach when supporting students, clients, and internal teams.
  • Availability to work in a hybrid arrangement and attend the Polanco workspace in Mexico City as team needs require.

Responsibilities

  • Support the daily coordination of English assessments by helping organize dates, venues, materials, and participant lists.
  • Keep operational files, databases, and documents up to date using tools such as Excel and SharePoint.
  • Prepare and send simple communications to students and internal contacts, including instructions, schedules, and responses to inquiries.
  • Support the preparation and organization of physical or digital materials needed for examination sessions.
  • Collaborate with the team to keep operations organized and ensure information is accurate and available when needed.

Desired Qualifications

  • English is not essential but will be considered an advantage.

About the Company

Pearson

Makes learning tools and runs certification exams

Pearson makes learning materials and runs assessments for students, educators, employers, and professionals, combining digital courseware with qualifications that verify knowledge and skills. Its MyLab and Mastering platforms pair college content with practice activities and tools that let instructors track progress. The business also supports online schools, English learning, professional certification, and workforce training, with products used in classrooms, workplaces, and testing centers. It earns money from courseware sales, digital subscriptions, assessment fees, and contracts with education institutions and employers. Pearson traces its roots to 1844 and is headquartered in London.

Company size
10,001+
Company stage
IPO
Headquarters
Covent Garden, United Kingdom
Founded
1844

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