Senior Product Manager - Member Management

ABOUT US

Pliant is a modular B2B payments platform combining commercial card issuing, payment accounts, FX and spend management for businesses and AI agents.

Businesses across travel, e-commerce, insurance and AI-native technology use Pliant to manage complex payment workflows, while fintechs, software platforms and banks use its infrastructure to build and operate their own commercial payment offerings.

Pliant's API-first platform also enables AI agents and applications to access regulated payment infrastructure with permissions, controls and auditability built in.

Founded in 2020 and headquartered in Berlin, Pliant serves businesses and partners across Europe and North America. A principal member of Visa and Mastercard, Pliant issues commercial cards in 13 currencies across 32 countries under its European e-money license and through regulated partners in the UK and US.

Learn more at www.getpliant.com.

About the role

Member Management is the trust layer of Pliant. The team owns identity, authentication, access and permissions, the full member lifecycle, and the multi-region tenant structure underneath it all. As Pliant moves up-market and works with banks and larger partners, this area becomes increasingly important: security reviews and vendor assessments depend heavily on how well we handle identity and access.

As (Senior) Product Manager - Member Management (m/f/d), you will own how members - and increasingly AI agents - access Pliant. Your scope covers authentication (passkeys, eIDs, enterprise IDPs, SSO), the permissions model, the joiner-mover-leaver lifecycle, and multi-tenant, multi-region identity for partners and banks. The main challenge is combining bank-grade security with an access experience that stays simple for members.

This is a hands-on, platform-heavy role for someone who enjoys structuring ambiguous problems, working closely with engineers on identity topics, and building capabilities that other teams at Pliant rely on.

What you'll do

• Own strategy, roadmap, and execution for Member Management: identity, authentication, access and permissions, the member lifecycle, and tenant management

• Advance passwordless, adaptive authentication (passkeys, eIDs, enterprise IDPs, SSO) and step-up verification for sensitive actions

• Build multi-tenant, multi-region identity that lets partners and banks launch quickly and lets members move easily between tenants and organizations

• Automate the member lifecycle end to end: HRIS sync plus just-in-time provisioning, so joiners, movers, and leavers always have the right access

• Work with Security, Compliance, and Engineering to meet the authentication, access-control, resilience, and audit bar that banks and regulated institutions require

• Design the permissions and entitlements model that other Pliant domains build on

• Prepare the platform for AI agents as governed members: verifiable identity, scoped permissions and limits, and a full audit trail

What you'll bring

• 5+ years in product management or a related role, ideally in B2B SaaS, fintech, identity/security, or platform-heavy environments

• Experience with identity and access - authentication, SSO and IDPs, permissions and RBAC, provisioning - or a strong interest in getting deep into the domain

• Strong technical fluency: comfortable discussing auth flows, multi-tenancy, integrations, and system-design trade-offs with engineers

• Ability to work through ambiguity, create structure, and make sound decisions without perfect information

• Familiarity with fintech trust and compliance requirements (e.g. PSD2) is a strong plus

• Experience coordinating with large partner banks or other enterprise stakeholders - aligning requirements and timelines and keeping delivery on track across organizations

• High ownership, bias for action, and clear cross-functional communication

• Fluent English; other languages are a plus

What we offer

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence

• Attractive remuneration

• Your choice of preferred OS, Windows or Mac

• Flat hierarchy and transparent communication in a relaxed, professional atmosphere

• Opportunity to develop your talent in a dynamic team with ambitious goals

• Flexibility and possibility to work remotely

• Monthly mobility benefit

• Wellhub Membership

• Pliant Card with monthly credit to explore the product and enjoy food with colleagues

Pliant is an equal opportunity employer. We welcome applications from people of all backgrounds, identities and abilities, and are committed to an inclusive hiring process. If you need any accommodations during the interview process, please let us know.

At Pliant we use the Ashby AI Criteria to assist with looking over resumes against our job qualifications for this role. All final decisions are made by our Talent Team and Hiring Team.

A human is behind these processes. Ashby does not automatically reject candidates or make final hiring decisions. Our teams review all results and make the final hiring decision with every candidate that applies.