INACTIVE
Full-Time
Assistant Manager
Posted on 3/4/2023
Accessible legal assistance and business formation services
Junior
Beaverton, OR, USA
Requirements
- 2+ years of direct management experience managing hourly front-line employees
- 2+ years of employee coaching (reviews, disciplinary action, development, etc.)
- Ability to problem solve and implement solutions quickly in situations where only limited standardization exists
- Excellent verbal communication, and the ability to convey important information clearly and effectively
- Strong leadership and initiative
- Excellent delegator and mediator
- Excellent time management
- Responsible, goal oriented and organized
- Strong attention to detail and able to multitask
- Confident, proactive, and willing to take on workplace challenges
- Great listening skills and able to take direction from individuals in higher-level positions
- Likable by most and able to motivate others
- Remote Employees should confirm that the internet service available has adequate bandwidth to support all work processes
Responsibilities
- Lead a team of 15 to 20 operators ensuring KPIs and metrics are being met, making adjustments as required
- Proactively deep dive variations in team performance
- Work with the Manager to implement weekly plans and adjust that plan as needed
- Effectively influence and inspire the team to meet the department's daily goals
- Create a positive climate in which people on the team feel motivated to complete the required tasks
- Demonstrate respect for your team members
- Understand the business and identify potential areas of improvement from a technical perspective or regulatory risk
- Communicate with Managers and counterparts to provide support to other shifts
- Under the direction of the Manager, assess and monitor the flow of mail in the process area of responsibility and provide information
- Be the Subject Matter Expert in your area and provide technical problem solving for errors and issues in the assigned department
- Hold periodic team meetings with the team members in your designated department
- Have the ability to think on your feet, assess situations, take corrective action and communicate effectively both written and orally
- Ensure that strategically progressive actions are consistently implemented across all tasks to improve efficiency and standardize process workflows to meet KPI goals
- Create a variety of tickets on various Customer Success and IT concerns using the appropriate communication tools
- Assist in the development and testing of new products within your department
- Work with stakeholders to solve interdepartmental issues when needed
LegalZoom stands out as a trusted partner for entrepreneurs and small businesses, offering accessible legal assistance and a range of services including business formation and tax expertise. Their competitive advantage lies in their network of highly-rated attorneys, ensuring personalized guidance at every step. This commitment to customer-centric service, coupled with their industry leadership in democratizing legal help, makes LegalZoom an empowering workplace.
Company Stage
IPO
Total Funding
$951M
Headquarters
Glendale, California
Founded
2001
Growth & Insights
Headcount
6 month growth
↑ 1%1 year growth
↑ 11%2 year growth
↑ 24%INACTIVE