Assistant Manager
Virtual Mail
Posted on 3/4/2023
Beaverton, OR, USA
Experience Level
  • 2+ years of direct management experience managing hourly front-line employees
  • 2+ years of employee coaching (reviews, disciplinary action, development, etc.)
  • Ability to problem solve and implement solutions quickly in situations where only limited standardization exists
  • Excellent verbal communication, and the ability to convey important information clearly and effectively
  • Strong leadership and initiative
  • Excellent delegator and mediator
  • Excellent time management
  • Responsible, goal oriented and organized
  • Strong attention to detail and able to multitask
  • Confident, proactive, and willing to take on workplace challenges
  • Great listening skills and able to take direction from individuals in higher-level positions
  • Likable by most and able to motivate others
  • Remote Employees should confirm that the internet service available has adequate bandwidth to support all work processes
  • Lead a team of 15 to 20 operators ensuring KPIs and metrics are being met, making adjustments as required
  • Proactively deep dive variations in team performance
  • Work with the Manager to implement weekly plans and adjust that plan as needed
  • Effectively influence and inspire the team to meet the department's daily goals
  • Create a positive climate in which people on the team feel motivated to complete the required tasks
  • Demonstrate respect for your team members
  • Understand the business and identify potential areas of improvement from a technical perspective or regulatory risk
  • Communicate with Managers and counterparts to provide support to other shifts
  • Under the direction of the Manager, assess and monitor the flow of mail in the process area of responsibility and provide information
  • Be the Subject Matter Expert in your area and provide technical problem solving for errors and issues in the assigned department
  • Hold periodic team meetings with the team members in your designated department
  • Have the ability to think on your feet, assess situations, take corrective action and communicate effectively both written and orally
  • Ensure that strategically progressive actions are consistently implemented across all tasks to improve efficiency and standardize process workflows to meet KPI goals
  • Create a variety of tickets on various Customer Success and IT concerns using the appropriate communication tools
  • Assist in the development and testing of new products within your department
  • Work with stakeholders to solve interdepartmental issues when needed

501-1,000 employees

Online legal documentation provider
Company Overview
LegalZoom is on a mission to democratize law, and they strive to improve people's lives in everything they do.