Full-Time
Customer Journey Strategist
R+V Allgemeine Versicherung AG
5,001-10,000 employees
Provides private and commercial insurance services
No salary listed
Wiesbaden, Germany
Hybrid
Hybrid work combines home-office and office work.
Bachelor's
 Business & Strategy (1) |
|---|
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- A degree in business administration with a specialization in marketing or an equivalent qualification.
- Very good project management skills, with a structured, reliable, efficient, and results-oriented approach, along with a strong time-to-market focus and pragmatic execution strength.
- Analytical thinking and the ability to derive clear recommendations for action from data, feedback, and requirements.
- Understanding of KPI-oriented work, impact measurement, and continuous optimization.
- Ability to work independently and proactively and to create structure while relieving operational teams.
- Strong understanding of customer journeys across digital and analog channels and the ability to translate business requirements into clear concepts and roadmaps.
- Confident stakeholder management across marketing, sales, customer relationship management, content, and data analysis.
- Plan, maintain, and further develop the Customer Journey Roadmap.
- Develop and structure journey concepts for digital and analog customer communications.
- Consolidate, evaluate, and prioritize requirements from business departments, sales, and marketing, while managing timelines, dependencies, and decision-making needs.
- Analyze existing journeys, derive concrete optimization measures, and prepare reports and learnings.
- Work closely with customer relationship management, content, data analysis, sales, and operational implementation teams.
- Act as a sparring partner for journey managers and relevant stakeholders and prepare concepts and decision-making documents.
R+V Allgemeine Versicherung AG is a major German insurer serving private and business customers. It offers standard insurance products as well as customized private plans and tailored, pragmatic solutions for commercial clients, covering protection and retirement planning. Its products work by providing policy-based coverage after customers pay premiums; claims support and risk management are built into the plans, with options ranging from everyday private coverage to specialized corporate solutions. The company differentiates itself through its large customer base, high premium income, and a broad, integrated portfolio, plus a strong emphasis on partnership, support, and employee benefits. Its goal is to be a reliable partner for customers, employees, and partners, helping people through protection and security while maintaining steady growth.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Wiesbaden, Germany
Founded
1922
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Simplify's Take
What believers are saying
- First-quarter 2026 premiums rose 5.6 percent to 6.8 billion euros.
- R+V introduced a cost-lean ETF-based FrühstartRente for children starting January 2026.
- R+V earned Top Employer 2026, supporting hiring and retention in Wiesbaden.
What critics are saying
- Consumer groups filed new 2026 lawsuits over R+V life annuity reduction clauses.
- 2026 profit is forecast near 1.2 billion euros, down sharply from 2025.
- Wildfire, hail, and flood losses can erase underwriting gains after benign catastrophe years.
What makes R+V Allgemeine Versicherung AG unique
- Genossenschaftliche Finanzgruppe distribution gives R+V captive access to Volksbanken and Raiffeisenbanken.
- 2025 pre-tax profit reached 2.2 billion euros, proving underwriting discipline.
- R+V launched NextLevel strategy in 2026, pairing growth with risk-bearing capacity.
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Benefits
Paid Vacation
Wellness Program
Mentorship Program
Training Programs