Q

Quadbridge

Enterprise IT hardware/software provisioning and integration

Technical Customer Support Specialist 2

Network Engineering & AdministrationConfirmed live in the last 24 hours
Full-timeMontreal, QC, Canada

About the Job

Requirements

  • Three or more years of experience in technical support or an MSP environment.
  • Strong practical experience with networking fundamentals, including LAN/WAN, Wi-Fi, and VPN.
  • Experience with firewalls and network security concepts.
  • Experience with Windows Server and Active Directory.
  • Experience administering Microsoft 365.
  • Experience with storage, backup, and virtualization platforms.
  • Experience with hybrid on-premises and cloud environments.
  • Demonstrated ability to troubleshoot complex infrastructure and security issues.
  • Strong written and verbal communication skills in French and English.
  • Ability to manage multiple priorities and work independently.
  • A diploma or certificate in information technology, computer science, or a related field.
  • Recognized certifications in Microsoft, networking, security, or virtualization.

Responsibilities

  • Work across multiple client environments with varied configurations and policies.
  • Act as a Level 2 escalation resource for infrastructure, networking, and security incidents.
  • Own support tickets from analysis through resolution, documentation, and client communication.
  • Explain complex technical issues clearly to provide a high-quality customer experience.
  • Meet service-level agreements through proactive troubleshooting, effective prioritization, and escalation when necessary.
  • Troubleshoot and support LAN/WAN networks, Wi-Fi access points and controllers, and site-to-site and client VPN connections.
  • Configure and administer firewalls and security devices, including policy changes, NAT, VPNs, firmware updates, and basic threat analysis.
  • Contribute to implementation and support of endpoint and identity security controls, including MFA and conditional access.
  • Identify risks or misconfigurations and recommend corrective measures based on best practices.
  • Support on-premises and virtualized infrastructure, including server and storage environments, virtualization platforms, and backup solutions such as Veeam.
  • Participate in deployment, maintenance, and troubleshooting of physical servers, storage, network equipment, virtual machines, and related services.
  • Support cloud and hybrid environments, including Microsoft 365 administration and Azure or cloud-hosted workloads involving identity integration, networking, and access issues.
  • Use standard MSP tools, including ticketing systems, RMM platforms, and monitoring, backup, and security tools.
  • Accurately record time, work performed, and configuration changes.
  • Contribute to internal documentation, operating guides, and knowledge-base articles.
  • Identify opportunities for automation, standardization, and improved security posture.
  • Keep current with emerging networking, infrastructure, and security technologies.
  • Participate in client user onboarding and offboarding.
  • Participate in a rotating on-call schedule, including evenings and weekends.
  • Collaborate with Level 1 technicians, senior engineers, and project teams.
  • Mentor junior team members on infrastructure and security issues.
  • Follow IT service management and security best practices.

Desired Qualifications

  • Experience with Azure services in networking, identity, or security.
  • Knowledge of endpoint protection, email security, or SIEM tools.
  • ITIL training or practical experience in service management.
  • Knowledge of scripting or automation, such as PowerShell.

About the Company

Quadbridge

Enterprise IT hardware/software provisioning and integration

Quadbridge provides IT hardware and software sourcing for mid- to large-sized enterprises in the US and Canada. Its account managers tailor strategies and support projects from conception to implementation and ongoing management. It sources products from major manufacturers to assemble customized, cost-conscious solutions and acts as a single-source partner for hardware, software, and services. Its goal is to be the preferred end-to-end IT solutions partner with integrated deployments and ongoing support from a single contact.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
United States
Founded
2007

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