Assistant Chief Concierge - Four Seasons Hotel Madrid

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.

About the role:

Four Seasons Hotel Madrid is seeking a passionate Assistant Chief Concierge to join the team.

Reporting to the Front Office Manager, the Assistant Chief Concierge supervises and supports the daily operation of the Concierge team, ensuring proper organization, coverage, and adherence to departmental standards. This role is also responsible for ensuring that the team provides timely and effective follow-up on guest requests, evaluating that responses and recommendations are personalized, consistent, and aligned with guest needs, with the objective of maximizing guest satisfaction and ensuring strict compliance with Four Seasons policies and standards.

What you will do:

• Lead the daily operations of the Concierge and Guest Services team, ensuring exceptional guest experiences at all times.
• Oversee guest itineraries, activity bookings, restaurant reservations, transportation arrangements, and special requests with accuracy and attention to detail.
• Provide expert destination knowledge and personalized recommendations that enhance each guest's stay.
• Coordinate VIP arrivals, owner stays, long-stay guests, and special celebrations, ensuring flawless execution.
• Build and maintain strong relationships with restaurants, guides, transportation providers, luxury retailers, and local tourism partners.
• Work closely with Front Office, Housekeeping, Spa, Food & Beverage, and other operational departments to ensure seamless guest service.
• Drive guest recognition, responsiveness, service recovery, and continuous improvement initiatives to maximize guest satisfaction.
• Assist with departmental administration, including scheduling, inventory management, reporting, and operational planning.
• Train, coach, and develop Concierge team members in line with Four Seasons standards and culture.
• Support hotel activities, seasonal initiatives, and guest experience enhancement projects.

What you bring:

• Minimum 2 years of leadership or supervisory experience in Concierge operations within a luxury hotel, resort, or comparable luxury hospitality environment.
• Previous work experience in Madrid, along with a strong knowledge of the city and its supplier network, is highly desirable.
• Degree or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field preferred.
• Proven ability to lead teams and deliver exceptional luxury guest experiences.
• Strong knowledge of luxury travel expectations and destination-driven guest experiences.
• Excellent communication, relationship-building, and problem-solving skills.
• Fluent English and Spanish required. Additional languages are advantageous.
• Les Clefs d'Or membership or equivalent professional recognition is advantageous.

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program).
• Complimentary Dry Cleaning for Employee Uniforms.
• 30 natural days of vacation, 20 public holiday and the day of the birthday free.
• Complimentary Private Health insurance.
• Complimentary Employee Meals.

Schedule & Hours:

• This is a full-time position.

• This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.