Full-Time

Liability Claims Associate Program Manager

Turo

Turo

1,001-5,000 employees

Nationwide car rental marketplace

Consumer Goods

$75,000 - $85,000

Bonus, Equity

Mid, Senior

Los Angeles, CA, USA

Required Skills
Word/Pages/Docs
Requirements
  • 6+ years' experience in auto injury claims
  • Strong claims legal knowledge of relevant legislation and case laws in a multi-state jurisdiction
  • Strong proficiency with technology such as Claims Management systems, CRM systems, Google Docs, MS Office, mobile systems
  • BA/BS preferred
  • State licensing desired (but not required)
  • Commitment to high responsiveness and availability
  • Entrepreneurial mindset
  • Ability to work in a fast-paced environment
  • Excellent follow-through, attention to detail, and with minimal need for supervision
Responsibilities
  • Take the lead on claim consultations with liability insurance partners
  • Participate in organizing claim reviews and provide coaching and performance feedback to liability partners
  • Review claims data to measure and track account performance
  • Work closely with other teams at Turo to take observed claims into actionable changes in the marketplace
  • Work closely with the Turo protection team to develop best practices and improve workflow and efficiency
  • Audit invoicing from carriers for handling and paid claims to ensure accuracy
  • Identify and drive ongoing improvements to policies and procedures
  • Review cases in litigation with the handling team and consult on litigation plans
  • Be a subject-matter expert for liability claims within Turo and aid the Turo internal team to understand liability claim workflows and referral processes
  • Foster a high-quality work environment that inspires the team to deliver a world-class
  • Weekly and Monthly scorecard updates and analysis
  • Provide support to audit partners to verify and test claims data

Turo is a car rental marketplace where travelers can book any car they want, wherever they want it, from a nationwide community of local car owners. Turo's mission is to reinvent the car rental experience and put the world's one billion cars to better use.

Company Stage

Private

Total Funding

$746.3M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

5%

1 year growth

32%

2 year growth

101%