Operations Program Manager - Manufacturing & Service Center

Positions Summary

This position is for an Operations Manager of the Self-Checkout Production (SCO), and Depot Repair Operations and overall leadership of the team in the Mexico Service Center (MSC). This position will be responsible for all direct manufacturing, repair, logistic operations, quality, customer satisfaction, safety, people management etc in the MSC. The Operations Manager will have people management responsibility for ~25 reports comprised of two leads and staff. This position includes recruiting/interviewing/hiring, performance management, and providing day-to-day leadership to the team to optimize performance, morale, and retention.

They will be responsible for meeting SCO and Depot Operations and will direct deployment of resources as well as any overtime or resource-sharing necessary to meet business objectives. Primary business/KPI measurements for this position are Percent On-Time Shipment, Operational Cost and Customer Committed Contractual requirements. Responsible for LEAN Process Techniques and driver for the area LEAN Whiteboard. This manager will report to the Director of America’s Service Center and work closely with them on meeting the key KPI’s and objectives. 

The Operations Manager will be a sound decision maker in a dynamic START-UP Operation that will be a  rapidly scaling business tied to meeting financial goals. In addition, this role serves as the project lead for the startup and operational launch of the Mexico Service Center (MSC), coordinating cross-functional teams, project plans, timelines, budgets, resource requirements, and risk mitigation activities to ensure a successful transition to full operational readiness. The position requires strong project management expertise, including the ability to lead multiple concurrent initiatives, manage stakeholders, and deliver projects on time and within budget while achieving operational and financial objectives.

Key Responsibilities

• Manages Self-Checkout, Hardware Fulfillment and Depot Operations.
• Recruits/hires/manages direct-report team of regular employees.
• Drives continuous cost improvement in overall Operations.
• Ensures OSHA, UL, J-Sox compliance.
• Serve as the primary project manager for strategic operations initiatives, ensuring projects get completed on schedule, within budget, and meet defined business objectives.
• Promotes Safe and Productive Workplace open to all Diverse Groups.
• Manages key projects for cost reduction or efficiency improvement through use of LEAN Best Practices and utilizing the LEAN Whiteboards.
• Key contact regarding Quality, Delivery, and Shipment performance
• Lead the planning, execution, and successful startup of the Mexico Service Center, including facility readiness, operational processes, staffing, training, equipment deployment, and customer transition activities.
• Develop and maintain project plans, milestones, risk assessments, status reporting, and executive communications for key business initiatives.
• Coordinate cross-functional teams including Operations, Supply Chain, Quality, IT, Engineering, HR, Finance, and external partners to achieve project deliverables.
• Drive continuous improvement and operational transformation projects utilizing LEAN methodologies and best practices.

Required Skills:

• Bilingual (Spanish & English)
• 3-5 years Project Management
• 5+ years of experience in manufacturing, depot repair, fulfillment, supply chain, or service operations, including demonstrated experience leading complex cross-functional projects and operational startup initiatives.
• Project Management Professional (PMP) certification or equivalent project management experience preferred.

Preferred Skills:

• Proven business operations leadership with a strong result-oriented mindset.
• Demonstrated project management experience leading large-scale operational, manufacturing, coordination, or service-related projects from concept through implementation.
• Strong people skills include communication, stakeholder management, leadership, and team development.
• Experience in managing manufacturing, service, or coordination organizations. Ability to effectively prioritize, delegate, and communicate in a demanding environment. Strong organizational, analytical, problem-solving, and project leadership capabilities are essential.
• Experience leading facility startups, operational transitions, or business transformation initiatives is highly desirable.

We Offer

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 Christmas bonus days.
• 12 days of vacation plus 6 floating days.

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.