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Colibrix One

Global payments platform for corporate accounts

Head of Corporate Customer Department

Full-TimeUpdated on 10/17/2026
No salary listed
Mid, Senior
Bachelor's
Ta' Xbiex, Malta
Hybrid
Customer Experience & SupportCustomer Support

About the job

Requirements
  • A higher education qualification is required; a background in management, business administration, or communications is preferred.
  • At least 2–3 years of customer service experience, including experience in a managerial position.
  • Excellent command of English is required; additional languages are an advantage.
  • Proficiency with customer relationship management (CRM) systems and office software.
  • Ability to analyze data and make well-founded decisions.
  • Strong communication, organizational, and problem-solving skills.
  • Strong orientation toward results and customer needs.
Responsibilities
  • Plan, organize, and manage the work of the customer service department.
  • Take ownership of the department's key performance indicators and ensure targets are met.
  • Implement and maintain standardized customer service processes and instructions.
  • Ensure effective handling of customer inquiries and complaints.
  • Monitor customer service quality and develop improvement proposals.
  • Analyze customer service performance indicators and prepare reports for management.
  • Collaborate with other company departments to improve the customer experience.
  • Participate in introducing new services, products, or solutions from the customer service perspective.
  • Contribute to attracting new customers and growing the client base.
Desired Qualifications
  • A background in management, business administration, or communications.
  • Additional language skills.

About the company

COLIBRIX ONE is a full-stack fintech platform that provides a unified financial infrastructure for businesses to manage, move, and accept funds globally. It supports global card acquiring, payment processing, and digital wallets, with multi-currency corporate accounts and Maltese IBANs for SEPA Instant transfers, plus instant virtual card issuance. It stands out by holding UK FCA EMI and MFSA licenses and Visa/Mastercard principal memberships, enabling direct access to major networks within one ecosystem that includes IT tools like fraud prevention and core banking systems. Its goal is to simplify financial complexity for modern digital businesses by offering end-to-end payments and financial infrastructure globally.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

2020

Simplify Jobs

Simplify's Take

What believers are saying

  • June 2026 Money20/20 Europe debut drew traffic above projections across all three days.
  • January 2026 product expansion added USD and PLN processing with SWIFT integration.
  • The May 2026 BitGN challenge attracted 1,000 developers across 100 cities worldwide.

What critics are saying

  • COLIBRIX ONE's split legal structure across Colibrix Limited and Mellifera entities complicates liability.
  • A 2026 FCA action against Colibrix Limited freezes card issuance, onboarding, and merchant acquiring.
  • BitGN's agentic-commerce bet remains experimental; one failed launch burns credibility and revenue.

What makes Colibrix One unique

  • COLIBRIX ONE combines acquiring, accounts, virtual cards, and payouts under one regulated stack.
  • Its 2026 Agentic Ecommerce Challenge with BitGN targets AI payment infrastructure before rivals.
  • Visa and Mastercard principal membership plus FCA and MFSA authorizations reduce partner dependency.

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Benefits

  • Flexible Work Hours
  • Professional Development Budget
  • Company Social Events

Company News

UK FinTech
Oct 13th, 2026
COLIBRIX ONE partners with Primer to help subscription merchants win back failed renewals.

COLIBRIX ONE partners with Primer to help subscription merchants win back failed renewals. COLIBRIX ONE has partnered with Primer to give subscription merchants more tools for processing and recovering recurring payments. COLIBRIX ONE has built and now owns the integration through Primer for Partners. Its clients can now pair their acquiring with card vaulting, dunning management, smart routing and automatic fallbacks, and merchants already on Primer gain access to the COLIBRIX ONE single payment API. Compare Cards Merchants keep their acquiring and gain an orchestration layer around it Primer is a unified payments infrastructure platform operating in over 30 countries, connecting merchants to multiple payment providers, payment methods and fraud tools through a single integration. Through the partnership, COLIBRIX ONE clients can use these capabilities on top of their existing acquiring, so more recurring charges clear and fewer subscribers are lost to failed payments: * Card vaulting: card details are stored independently of any single processor, so saved cards work whichever provider handles the charge. * Dunning management: structured retries recover failed renewals before they turn into churn. * Smart routing: each payment follows the merchant's own payment strategy. * Automatic fallbacks: eligible declined payments move to a backup processor within seconds, without the customer re-entering card details or repeating 3D Secure. Payments teams adjust these rules in Primer's drag-and-drop, no-code Workflows and don't need a new engineering project each time. Ready to run on both sides, with nothing to rebuild Merchants already on Primer can connect the COLIBRIX ONE single payment API directly from the infrastructure they already use. The API supports fixed, per-seat and usage-based billing across the US, UK and Europe through all major card networks, Apple Pay and Google Pay. Existing clients can add Primer's capabilities and keep their acquirer, pricing logic and saved customers, with no new integration and no re-authorisation for end customers. In both cases, transactions travel through efficient payment rails with as few extra steps as possible, which improves first-attempt approval. Each client works with a dedicated account manager, and compliance verification is completed within 48 hours. Because COLIBRIX ONE owns the integration, merchants receive updates as soon as they are ready, without waiting for a Primer engineering release. "Subscription merchants need more than one way to get a renewal paid," said Olya Oleh, Head of Partnership and Business Development at COLIBRIX ONE. "Partnering with Primer lets us offer our clients vaulting, dunning and fallback routing alongside our acquiring, and puts our single payment API within reach of every merchant already on Primer." "COLIBRIX ONE built this themselves, on their own timeline, and it reached every merchant on Primer the moment it was ready. That's what Primer for Partners is for," said Charlotte Yates, Partnerships Manager at Primer. "That means subscription businesses keep the acquiring they already trust, and recover the renewals that would otherwise have churned in the background." Get free weekly updates: Discover more Start Investing Read Company News Read Economics

International FinTech
Jun 11th, 2026
COLIBRIX ONE wraps debut Money20/20 Europe with Agentic Payments in focus.

COLIBRIX ONE wraps debut Money20/20 Europe with Agentic Payments in focus. COLIBRIX ONE has closed its debut appearance as an exhibitor at Money20/20 Europe 2026, with traffic through their stand exceeding internal projections across all three days of the show. The team presented its flagship products to a targeted audience for the first time: multi-currency business accounts with dedicated IBAN, SEPA Instant and SWIFT access, alongside acquiring infrastructure covering open banking, recurring payments and multiple APMs. Agentic AI ran through this year's agenda. McKinsey expects AI agents to mediate up to 1 trillion US dollars of US retail by 2030, as shopping shifts from separate steps to a continuous flow. Payment networks, banks and fintechs are racing to build the rails. Most of that work secures how agents transact. Far less checks how the agents themselves behave. With this shift in mind, COLIBRIX ONE shared early insights from the first stage of its Agentic Ecommerce Challenge, completed by more than 1,000 developers across 100 cities worldwide. The Challenge runs with BitGN, which is building an independent verification layer for AI agents that handle payments. "Money20/20 confirmed what we believe at COLIBRIX ONE and the industry needs this. The demand for trustworthy agents is real, and it is growing fast. Building adaptive agents, verifying them together, and creating the systems to test them at scale is rare work. That is exactly what we do with the Agentic Ecommerce Challenge, and ECOM2 takes it further this autumn," said Artjoms Grivkovs, Founder of COLIBRIX ONE. "We spoke to many fintech companies racing to build agentic payment ecosystems at Money20/20. They all secure the environment, the keys and the spending limits. But almost nobody tests the agent itself for resilience to errors, injections and new risks. That is the layer we build at BitGN. We put agents through unexpected situations and verify they can be trusted with money," Rinat Abdullin, Founder of BitGN. The first stage of the Agentic Ecommerce Challenge has closed. COLIBRIX ONE and BitGN will open ECOM2 in autumn, with new partners and cases drawn from conversations at Money20/20. Get free weekly updates:

The Fintech Times
Jun 3rd, 2026
Money20/20 Europe: DAY one roundup.

Money20/20 Europe: DAY one roundup. Rewiring the global money stack: account-to-account rails, native stablecoins, and AI agents take center stage at Money20/20 Europe. The opening day of Money20/20 Europe in Amsterdam signaled a major transition as open banking networks, stablecoin settlement layers, and artificial intelligence infrastructure converged to challenge legacy payment rails. Convening at the RAI Amsterdam Convention Centre, global financial institutions rewired the components of the transaction stack under core structural pillars, including AI and the agentic age, the money stack rewired, and fast-lane regulation. Product disclosures revealed a coordinated drive toward automated, low-cost account-to-account (A2A) alternatives and programmable clearing mechanisms designed to bypass traditional card networks. At the forefront of this structural shift was the official launch of the UK Payments Initiative Ltd (UKPI), marking the first new domestic payment scheme in nearly twenty years since Faster Payments went live. Formed as a consortium between the Financial Conduct Authority and over thirty banks and fintech firms, the scheme establishes a unified rulebook and operational standards for automated, recurring account-to-account payments. For commercial enterprises, these rails offer a scalable method to manage variable transfers directly from bank accounts without relying on traditional credit cards or direct debit. Richard Koch, managing director of the UK Payments Initiative, explained that the scheme eliminates transaction friction for businesses while giving consumers enhanced control over who can collect money and how much can be taken. The implementation of the new UKPI scheme saw immediate commercial applications as open banking networks deployed recurring payment systems on stage. TrueLayer announced one of the first market rollouts of automated recurring pay-by-bank transfers under its newly launched Bank on File solution, already live with major platforms like Trading 212 and IG Group. The platform replaces legacy billing infrastructure with biometric-authorized consumer consent, allowing open banking to actively compete with the legacy card-on-file duopoly. Francesco Simoneschi, chief executive of TrueLayer, commented that the service removes fundamental friction points associated with expired credit cards, which currently cost subscription businesses up to nine percent of their annual revenues in failed payment handling. Simultaneously, GoCardless backed the UKPI launch by unveiling its own Recurring Pay by Bank payment solution. To maximize payer coverage, the platform utilizes intelligent routing technology to automatically shift users to traditional Direct Debit networks if a bank account does not support live open banking connections. Shaun Puckrin, chief product officer at GoCardless, emphasized that an industry-wide open banking scheme introduces genuine competition to a market dominated for decades by high interchange card fees. Puckrin added that because the system is built directly on APIs for real-time execution, it is positioned to serve as the structural foundation for agentic commerce, where automated systems and artificial intelligence agents coordinate payments. Beyond domestic rails, the focus on cross-border infrastructure was highlighted by MoneyGram's launch of MGUSD, its native U.S. dollar stablecoin issued natively on the Stellar blockchain, deepening a long-standing product development partnership. Built for low-cost international remittances, the token utilizes a multi-party setup where crypto protocol M0 governs minting smart contracts, Stripe-owned Bridge serves as the compliant issuer, and Fireblocks secures institutional liquidity directly into self-custodial consumer wallets. Denelle Dixon, chief executive of the Stellar Development Foundation, noted that the launch proves stablecoins have successfully graduated from conceptual pilots into large-scale utility. Furthermore, the buy-now-pay-later model expanded regionally as Stripe and Affirm announced on stage that they are expanding their strategic flexible checkout partnership into the UK market. As processing times shrink to near-instantaneous speeds, a panel on national infrastructure featuring executives from Vocalink, HSBC UK, and Feedzai explained that instant clearing demands automated, AI-driven shields to block fraudulent bank transfers within milliseconds of authorization. The operational stakes of data accuracy were reinforced by corporate registry provider Kyckr, which presented an analysis revealing that sixty-eight percent of Financial Conduct Authority anti-money laundering enforcement cases stemmed from data failures at the initial customer onboarding collection source. While the main stages focused on systemic speed, payments infrastructure platform COLIBRIX ONE partnered with technology innovation organization BitGN to deliver a technical reality check. The firms published the comprehensive initial findings of ECOM1, a massive open benchmark designed to stress-test autonomous artificial intelligence agents against real-world ecommerce and merchant acquiring environments. Generated by over one thousand software engineers across one hundred global cities, the evaluation monitored how cognitive frameworks perform under intense transactional strain. The resulting dataset exposed a severe reliability gap, revealing that while modern large language models generate highly convincing text, mid-tier architectures frequently break down when tasked with managing active payment flows, compliance protocols, identity validation, and multi-factor authentication. The performance metrics gathered during the COLIBRIX ONE evaluation painted a stark picture for institutions rushing to automate back-office operations. While top-tier, code-driven architectures utilizing specialized tools neared a ninety-five percent success rate, the vast majority of autonomous models struggled significantly, resulting in a low average score of just 20.2 percent and a median score of a mere 2.4 percent across all recorded runs. Brittle configurations failed to dynamically reason through changing transaction states during complex procedures. Specifically, scenarios involving the validation of approved promotional discounts dropped to a 21.1 percent success rate, cross-customer 3-D Secure recovery dropped to 18.6 percent, and parsing evolving dated policy or compliance updates plummeted to 15.6 percent. The top-performing systems on the leaderboard, led by frontier coding agents like Codex CLI and Claude Code, achieved stability by pairing cognitive engines with durable execution sandboxes, indirect tool parameters, and strict execution gates to create deterministic safety rails. Rinat Abdullin, founder of BitGN, noted that the core challenge of an automated commerce agent is keeping its logic properly aligned with official policies and system states when a consumer pushes back or unexpected transaction friction arises. Following these initial findings, the collaborative platform announced it is moving directly into its next phase, ECOM2, which will evaluate whether these systems can survive business uncertainty under strict production constraints alongside an expanded network of institutional card issuing and merchant acquiring partners.