HR Operations & Coordination·Confirmed live in the last 24 hours·
Full-timeRemote in UK£31.9k /yr
About the Job
Requirements
Specific knowledge and understanding of the external volunteering environment across England, Scotland, and Wales.
A good understanding of safeguarding and governance requirements in volunteering, such as Disclosure and Barring Service (DBS) and Protecting Vulnerable Groups (PVG).
Robust understanding of volunteering frameworks and development.
Detailed knowledge of Volunteer Management System (VMS) functionality and development techniques.
Experience of investigating and handling volunteer issues and concerns, as well as safeguarding cases.
Proven ability to work successfully in partnership with internal and external partners.
Excellent communication skills at all levels and stakeholder influencing skills.
Ability to deliver volunteer engagement and development enhancement plans.
Ability to inspire, motivate, and sustain positive volunteer relationships.
Ability to utilise, develop, and/or manage change across a range of information technology platforms.
Experience of confidently and professionally conveying information, both written and oral, in a clear, concise, and persuasive style.
Experience of volunteer management and engagement on a regional and/or national scale.
Demonstrable experience of enhancing volunteer management systems and associated marketing modules such as Dynamics.
Successful background in developing surveys and/or consultation processes to inform volunteer engagement, support, and communication.
Experience segmenting cohorts of volunteers to develop targeted insights.
Responsibilities
Lead the development of existing or new processes to enhance insight and understanding of the Volunteer Experience at Royal Voluntary Service.
Utilise automated and manual processes to obtain volunteer feedback, learning, and insight, championing the volunteer point of view in teams’ decision-making and action plans.
Work closely with Environmental, Social and Governance colleagues, and others as needed, to implement a new Value of Volunteering Impact Framework.
Support relevant staff and the wider charity as needed to ensure best practice, guidance, and processes are followed in relation to the volunteer journey and staff responsibilities.
Act as a point of escalation for volunteer issues, concerns, or risks that require additional support for resolution.
Undertake regular service and engagement visits to ensure the Volunteer Team is visible and accessible to stakeholders.
Advise on, monitor, and maintain volunteer documentation and process resources.
Work with the Volunteer Team and wider charity as needed to align processes so that learning is captured from all areas of the charity and continuous development is ensured.
Work closely with the Safeguarding Team on volunteering safeguarding matters to ensure the correct resolution is reached.
Assist with volunteer journey and experience work as required by line management.
Royal Voluntary Service has an opportunity available for a Volunteer Partner (Systems and Insight)to join our team, working remotely from within the UK. You will join us on a Full-time, Permanent basis, and in return, you will receive a salary starting from £31,897 per annum.
Royal Voluntary Service mobilises volunteers to build a stronger, more connected Britain. We believe in volunteering for all and work to grow participation across all backgrounds, ages and abilities.
Our volunteer-powered services provide practical help and human connection to people who need it most. GoVo, our digital volunteering platform, helps people find causes they care about and supports charities across the country.
About the Volunteer Partner (Systems and Insight) role:
Ensuring the volunteer experience and journey is at the forefront of decision making and delivery is a crucial area and requirement within all of our services.
The role of the Volunteer Partner, as part of the Volunteering Team, is to act as an ambassador for our volunteers. From developing programme or guidance materials, delivering training to managers or engaging with volunteers to inform learning and development opportunities, this role is a key component of the Volunteer Team and provides an opportunity to deliver meaningful outcomes for the Charity.
This role will also have a particular focus on our systems and processes to enhance the Volunteer Experience and deepen our understanding and learning to improve frameworks further.
Hours: 35 hours a week, Monday to Friday Location: Home based within the UK, with regular national travel
This is what you'll be doing:
Programme Lead on the development of existing or new processes to enhance insight and understanding of the Volunteer Experience at RVS.
Utilise automated and manual processes to obtain volunteer feedback, learning and insight to champion the volunteer point of view in decision making of teams and action plans
Work closely with ESG colleagues, and wider as needed, to implement a new ‘Value of Volunteering’ Impact Framework
Support relevant staff, and the wider charity as needed, to ensure best practice, guidance and processes is followed in relation to the volunteer journey and their responsibilities.
Act as a point of escalation for volunteer issues, concerns or risks that require additional support for resolution.
Undertake regular service and engagement visits to ensure the Volunteer Team is visible and accessible to stakeholders
To advise on, monitor and maintain volunteer documentation and process resources.
To work with the Volunteer Team, and wider charity as needed, to align processes so that learning is captured from all areas of the charity to ensure continuous development.
To work closely with the Safeguarding Team on all safeguarding matters around volunteering to ensure the correct resolution has been reached.
To assist with volunteer journey and experience work as required by line management
This is how you'll be doing it:
Equity, Diversity and Inclusion Sets a positive example through inclusive behaviours in all interactions. Values diverse perspectives and experiences, promotes equity, diversity, and inclusion, and contributes to a culture where everyone feels valued, respected, and able to thrive. Actively supports our commitment to reflecting the diversity of the communities we exist for.
Environment and Sustainability Sets a positive example through environmentally responsible behaviours in day-to-day activities. Supports actions that reduce environmental impact, use resources responsibly and contribute to a more sustainable RVS. Actively supports Royal Voluntary Service's commitment to continuously improving environmental performance.
Decision Making Generates and promotes solutions. Sees clearly which is the best way forward and makes decisions and commitments within appropriate time frames. Influences others to reach conclusions and gain agreements.
Analysing Information Enjoys analysing data and seeks to identify and explores the key elements in information before making rational judgements and commitments. Utilises facts and figures when planning and reporting and is concerned about accuracy and detail.
Planning and Organising Thinks things through well in advance and maps out future activities and resources, taking the key stages, requirements, and timescales into account. Likes to monitor to ensure that things are implemented and delivered effectively.
Information Gathering Enjoys dealing with and refers to factual data. Likes to be well informed and understands the finer details. Prefers to access a wide range of information and opinion before making decisions and when solving problems.
Persuading Others Works with others in a convincing way that leads to gaining agreement. Is prepared to negotiate to get what they want. Persevering in the face of opinions that differ from their own. Upbeat and motivational in style.
Networking Is able to relate to people and build effective relationships. Likes talking things over with others and works well in an environment of mutual support and information sharing. Is not afraid to direct people or ask for their help. Supporting and Managing Others Supports and develops others through clear expectations, coaching, feedback and performance management. Is approachable, collaborative and dependable, while holding colleagues and suppliers to agreed standards.
This is what we're looking for:
Knowledge
Specific knowledge and understanding of the external volunteering environment across England, Scotland and Wales
A good understanding of safeguarding and governance requirements in volunteering, such as DBS, PVG etc.
Robust understanding of volunteering frameworks and development.
Detailed knowledge of VMS functionality and development techniques
Skills
Experience of investigating and handling volunteer issues and concerns as well as safeguarding cases.
Proven ability to work successfully in partnership with internal and external partners.
Excellent communication skills at all levels and stakeholder influencing skills.
Ability to deliver volunteer engagement and development enhancement plans.
The ability to inspire, motivate & sustain positive volunteer relationships.
Ability to utilise, develop and/or manage change across a range of IT platforms.
Experience
Experience of confidently and professionally conveying information both written and oral in a clear, concise and persuasive style.
Experience of volunteer management and engagement on a regional and/or national scale
Demonstrable experience of enhancing volunteer management systems and associated marketing modules such as Dynamics.
Successful background in developing surveys and/or consultations processes to inform volunteer engagement, support and communication.
Segmenting cohorts of volunteers to develop targeted insights
This is all the other great stuff you'll be getting:
A salary starting from £31,897 per annum
26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme
Ten weeks’ company sick pay following successful completion of probation
A great pension scheme
2 x Salary Death in Service Benefit, subject to qualification
Enhanced Family Leave schemes
An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
A 24-hour doctor line, financial support with dental/optical and other therapies
A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
Extensive online and on the job training to ensure you will succeed in your role
Opportunities to discuss flexible working
Opportunities to develop new skills and progress your career
The chance to make a positive, lasting impact that changes lives, communities and society
If you feel have the skills and experience to become our Volunteer Partner (Systems and Insight)please click ‘apply’ today, we’d love to hear from you!
This is the latest you'll be able to apply, providing we do not close to applicants early:
The closing date for this role is 30 October 2026. However, we reserve the right to close this vacancy early should sufficient applications be received.
Please do not delay your application we often get a lot!
At Royal Voluntary Service, we are committed to embedding sustainability, diversity, equity, and inclusion in everything we do. This means reducing our environmental impact, creating equitable opportunities, and fostering a culture where everyone feels valued, respected, represented, and able to thrive.