Telco & AI Engagement Manager

Company:

Oliver Wyman

Description:

Who We Are?

Oliver Wyman is a global leader in management consulting. With offices in 60 cities across 29 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation.  The firm has more than 5,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.  Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies [NYSE: MMC]. For more information, visit www.oliverwyman.com.

Job Specification

Practice Groups: Consumer, Telco, & Technology (CTT) & Performance Transformation (PT)

Location: Boston, Chicago, New York, Dallas, Washington, DC, San Francisco

Role: Telco + Quotient -AI - Engagement Manager

Practice Overview: Consumer, Telco & Technology (CTT)

In Consumer, Telco, and Technology (CTT), we see consumer-facing industries converging, with technology continuing to disrupt all business models, and B2C, B2B and B2B2C services models ever-growing. We are aiming to build new Partner connections by bringing together those serving consumer facing businesses, such as retailers, as well as technology, communications, media and services, in order to further elevate our narratives and exco-relevance while maintaining deep sub-sector capabilities.  
 

Telco

Oliver Wyman helps players in the converged communications industry (fixed-line operators, Internet-service providers, cable TV operators, mobile operators, wholesale operators, and private equity groups) to develop value growth strategies, improve their offers and go-to-market performance, and maximize organizational effectiveness.

Our clients are some of the world's most successful companies: wireless and wireline equipment and communications service providers: enterprise IT, consumer electronics, and semiconductor companies; and broadcasters, publishers, platform operators, online and entertainment companies.  We work collaboratively with our clients’ leaders, employees, stakeholders, and customers to jointly define, design, and achieve lasting results. 

Quotient

With Quotient — AI by Oliver Wyman, we combine the firm’s proficiency in AI implementation, deployment, and strategic advisory with our deep industry expertise. We take pride in being impact-makers, assisting our clients in moving beyond the hype about the potential of AI to deliver real value and achieve meaningful outcomes. At the same time, we’re constantly looking ahead, striving to keep ourselves and the clients we serve at the forefront of technology. We’re prepared to embark on this exciting journey as we empower your organization to thrive in the ever-evolving AI landscape.

Role

Engagement Managers are critical leaders within our consulting team, working side-by-side with our clients. The position offers excellent career and growth opportunities for talented, highly motivated professionals with relevant prior experience. Initial responsibilities typically include:

• Providing day to day leadership of client projects and aspects of the client relationship and commercial process within those relationships, teaming with Partners and shares responsibility for the success of a specific engagement(s)
• Leading and managing complex programs to ensure on-time delivery that meets agreed upon goals, leveraging Oliver Wyman best practice, their own expertise and the firm’s technical competence
• Guiding and influencing clients in an informed way across all situations including execution of the commercial process, becoming trusted advisors.
• Engaging fully in building business by identifying new and expanded opportunities
• Creating exciting and additive intellectual capital through thought leadership, and are knowledgeable on a broad range of adjacent topics.
• Developing others and build a followership as part of their asset building for the firm
• Leading firm building activities, seen as a role model for firm values with a strong personal brand within and outside of the firm and are well regarded by Partners, peers, and clients
• Overseeing and guiding the consulting team as they develop hypotheses, review client information, and conduct client interviews, derive insights, and produce deliverables
• Supporting Partners in project execution through excellent project management, including work planning, workflow management, and coaching / developing more junior team members

Desired Skills and Experience

Just as every client project is different, we recognize and value the diversity of backgrounds and skillsets for successful Engagement Manager candidates. We are seeking high-caliber individuals who want to join our winning team. Preference will be given to candidates with:

• 4-7 years of relevant experience in strategy consulting with a top-tier strategy consulting firm (or other similar organization)
• Track record of leading and managing teams, and delivering results in fast-paced, demanding environments
• Strong background in strategic problem solving with demonstrable analytical skills
• Outstanding written and verbal communication skills
• Quantitative, technical toolkit including proficiency in SQL and Python
• Machine learning, data science, AI/genAI capabilities preferred
• Undergraduate or advanced degree from a top academic program
• Client management experience
• A passion for the creative process and a love for expansive and creative thinking
• An analytical and rigorous approach to uncovering insights
• Excellent verbal/written communication, facilitation and presentation skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Impeccable judgment with the ability to make timely and sound decisions
• A balance of humility and confidence, always seeking truth from a place of inquiry
• Highly motivated and committed to excellence
• An undergraduate or advanced degree from a top academic program
• Willingness to travel 50% of the time, including internationally

Why work at Oliver Wyman?

Working as part of our global, entrepreneurial company, you’ll do meaningful work from day one. We’re looking for individuals who challenge the norm, and constantly strive to build something new for the firm and the world around us. At Oliver Wyman, there's no "one size fits all" - we hire exceptional people and help them thrive through a built-in support network, flexible career paths, and no artificial barriers to advancement. We have a collaborative, supportive and impactful team environment - we want you to bring your authentic self and enjoy working alongside diverse and down-to-earth colleagues who do serious work, but don't take themselves too seriously.

Our Values & Culture

We’re serious about making OW a rewarding, progressive, enjoyable and balanced place to work.

• Self-starters and free thinkers who work well in a team

We are individuals who are self-starting, motivated, energetic, entrepreneurial about what we do 

• Common aspiration, collective endeavor, shared success 

We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us

• Straightforward, open, respectful interaction

We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion

• Opportunity without artificial barriers

We value merit and believe that to create a true meritocracy we need to remove artificial barriers to opportunity

• Balanced lives

We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm. We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.

How to Apply

If you like what you’ve read, we’d love to hear from you. If you’d like to learn more about the firm during your application process, please visit www.oliverwyman.com/careers.

Oliver Wyman is an equal opportunity employer. 

Our commitment to diversity is genuine, deep and growing. We’re not perfect yet, but we’re working hard right now to make our teams balanced, representative and diverse.

Unrestricted U.S. work authorization is required for U.S. office locations. Oliver Wyman does not offer sponsorship for this position. Please note that CPT and OPT are restricted forms of work authorization.

About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC]. For more information, visit www.oliverwyman.com. Follow Oliver Wyman on Twitter @OliverWyman.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary pay for this role is $225k-$240k

In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected] is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.