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Marsh & McLennan

Brokers insurance and runs risk and HR consulting

Director of Reinsurance Operations

Business OperationsConfirmed live in the last 24 hours
Full-timeMexico City, CDMX, MexicoNo salary listed

About the Job

Requirements

  • A bachelor's degree in a related field such as Actuarial Science, Business Administration, or Industrial Engineering.
  • At least 10 years of experience leading operations in the reinsurance or insurance sector.
  • Demonstrated experience in operational administration, regulatory compliance, and team leadership.
  • Advanced English proficiency is required for communication with global headquarters.
  • Solid experience managing performance indicators, including KPIs and SLAs.
  • Advanced Microsoft Office skills, including advanced Excel skills with pivot tables and data analysis.
  • Knowledge of operational systems and information platforms.
  • Ability to identify improvement opportunities using available technology tools.

Responsibilities

  • Lead the reinsurance operations team, inspiring, developing, and retaining talent.
  • Define operational excellence standards and an accountability culture.
  • Model collaboration, innovation, and integrity, and foster an environment where the team can perform under pressure and change.
  • Manage reinsurance operations, including portfolio administration, account validation, and processing complex documentation.
  • Design, implement, and monitor operational indicators, including KPIs and SLAs.
  • Ensure operational efficiency, information quality, and compliance with service-level agreements.
  • Continuously analyze processes to identify improvement and optimization opportunities.
  • Ensure compliance with corporate control and governance guidelines and that operational controls meet effective standards.
  • Coordinate with Compliance to identify, assess, and report emerging operational risks.
  • Ensure compliance with regulatory requirements, including CNSF requirements, mandatory reports, and audits.
  • Ensure operations comply with Mexican regulations and applicable rules; interpret and communicate regulatory requirements to the team and participate in supervisory validations and audits.
  • Manage key relationships with insurers and reinsurers, negotiate and resolve issues collaboratively, and maintain alignment with internal and external stakeholders.
  • Identify business needs related to operational efficiency and propose improvements to processes, systems, and workflows.
  • Implement tools to simplify operations and improve productivity, automate repetitive tasks, use technology for data analysis and decision-making, and optimize documentation and information flows.
  • Supervise processing of complex and confidential documents, including policies, quotes, premium calculations, renewal documents, and placement records; ensure traceability, confidentiality, accuracy, information quality, and documentation standards.
  • Define the strategy for developing customized M&A solutions and communicate sales objectives, compensation, and pricing expectations.

Desired Qualifications

  • Experience in Mexico and knowledge of the local market.
  • Demonstrated operational improvement results, including efficiencies, savings, or value recovery.
  • Deep knowledge of reinsurance operations administration, including portfolio management, validation, and reporting.
  • Knowledge of CNSF regulations, local requirements, and supervisory requirements.
  • Demonstrated ability to develop high-performing teams.
  • Experience working with insurers and reinsurers.
  • Ability to understand market and customer needs from an operations perspective.
  • Ability to identify optimization opportunities through technology.
  • Track record implementing improvements and managing change.
  • Negotiation skills and collaborative conflict resolution.

About the Company

Marsh & McLennan

Brokers insurance and runs risk and HR consulting

Marsh & McLennan Companies, which operates under the Marsh brand, is an insurance broker and consulting group serving businesses, governments and institutions worldwide. Its Marsh Risk unit arranges property, casualty, cyber and employee-benefit coverage, while Guy Carpenter places reinsurance for insurers. Mercer advises employers on pay, benefits, retirement and investments, and Oliver Wyman, Lippincott and NERA handle strategy, brand and economic consulting. Brokers earn commissions and fees from placing coverage, and consultants bill client fees or charge fees based on assets or plan members. The company traces its roots to 1871 and is headquartered in New York City.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
New York, NY
Founded
1871

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