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Kaiser Permanente

Integrated healthcare provider and payer platform

Case Manager Utilization Registered Nurse

Medical, Clinical & VeterinaryPosted on Nov 1
Full-timeSan Diego, CA, USANo salary listedIn-person

About the Job

Requirements

  • Two years of combined registered nurse experience in an acute care setting or case management is required.
  • Completion of an accredited registered nurse training program that allows graduates to take the registered nurse licensure exam is required.
  • A California registered nurse license is required.
  • Basic Life Support certification is required.
  • Demonstrated ability to apply general and specialized principles, practices, techniques, and methods of utilization review or management, discharge planning, or case management is required.
  • Working knowledge of regulatory requirements and accreditation standards, including The Joint Commission, Medicare, and Medi-Cal, is required.
  • Ability to use written and verbal communication, interpersonal, critical thinking, and problem-solving skills is required.
  • Ability in planning, organizing, conflict resolution, and negotiation is required.
  • Computer literacy is required.

Responsibilities

  • Work collaboratively with a physician to coordinate and screen admissions and continued stays for appropriateness.
  • Recommend alternative levels of care to physicians when a patient does not meet medical necessity for inpatient hospitalization.
  • Coordinate a safe and acceptable discharge plan with the patient, family, and other disciplines.
  • Act as an indirect caregiver and patient advocate, managing care cost-effectively without compromising quality.
  • Transfer stable non-members to planned healthcare facilities and comply with AB 1203 post-stabilization notification requirements.
  • Plan, develop, assess, and evaluate care provided to members.
  • Collaborate with physicians, the multidisciplinary healthcare team, and patients or families to develop, implement, and document individualized plans of care that support continuity, quality, and appropriate resource use.
  • Recommend alternative levels of care and ensure compliance with federal, state, and local requirements.
  • Assess high-risk patients who need post-hospital care planning.
  • Develop and coordinate discharge plans that meet patients’ identified needs.
  • Communicate care plans to physicians, patients, families or caregivers, staff, and appropriate community agencies.
  • Review, monitor, evaluate, and coordinate patients’ hospital stays to ensure appropriate and essential services are delivered timely and efficiently.
  • Participate in bed huddles and carry out recommendations consistent with patients’ needs.
  • Coordinate interdisciplinary continuity of care, including utilization management, transfer coordination, discharge planning, and obtaining authorizations or approvals for outside services for patients and families.
  • Conduct daily clinical reviews for utilization and quality management activities, using applicable guidelines and standards for patients in outpatient, emergency room, inpatient, and non-Kaiser Foundation Health Plan settings.
  • Act as a liaison between inpatient facilities and referral facilities or agencies, and provide case management to referred patients.
  • Refer patients to community resources to meet post-hospital needs.
  • Coordinate patient transfers to appropriate facilities and maintain and provide required documentation.
  • Adhere to internal and external regulatory and accreditation requirements and compliance guidelines, including The Joint Commission, DHS, HCFA, CMS, DMHC, NCQA, and DOL requirements.
  • Educate healthcare team members about their roles and responsibilities in discharge planning and appropriate resource use.
  • Educate patients to support discharge and help them cope with psychological problems related to acute and chronic illness.
  • Report unusual occurrences related to quality, risk, or patient safety identified during case review or other activities, following established protocols.
  • Review, analyze, and identify utilization patterns and trends, problems, or inappropriate resource use; participate in collecting and analyzing data for special studies, projects, planning, or routine utilization monitoring.
  • Coordinate, participate in, or facilitate care-planning rounds and patient-family conferences as needed.
  • Participate in committees, teams, and other assigned work projects or duties.

Desired Qualifications

  • A bachelor's degree in nursing or a healthcare-related field is preferred.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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