Nokia

Makes network gear for carriers and data centers

Service Owner

Procurement & SourcingConfirmed live in the last 24 hours

Full-timeIndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in science or engineering.
Five to ten years of experience.
Broad knowledge of IT infrastructure networks, including LAN and hosting networks, service offerings, technologies, and market trends.
Thorough understanding of IT infrastructure network service charging components and contracting terms for effective governance of supplier-delivered services.
A good financial and analytical background.
Knowledge of tools such as Microsoft Office, including Excel and Power BI, and database structure and tools.
Ability to work with teams and lead changes.
Knowledge of project management methodology and how its processes and knowledge areas can be applied to achieve milestones successfully.

Responsibilities

Manage contracts and expenses for Nokia corporate IT network services worldwide.
Conduct network hardware-related requests for proposals and requests for quotations.
Manage invoices to ensure accuracy and manage disputes arising from inaccurate or mischarged invoices or SLA failures.
Perform goods-receipt booking and purchase-order management, and prepare latest estimates and outlook estimates.
Prepare and manage end-to-end network hardware-related requests for proposals, requests for quotations, and requests for information; conduct initial pricing negotiations; and manage contract-term timelines.
Manage annual maintenance contract renewals with network hardware original equipment manufacturers or third parties, compare costs against their quotes, and track contract expirations to ensure timely renewals.
Update vendor contracts and contact matrices in the ServiceNow database.
Compare annual maintenance contract data with end-of-service-life equipment data.
Receive and validate supplier invoices; reconcile invoices against inventory, contracts, and pricing; identify billing errors and incorrect charges; and determine supplier credits.
Initiate and drive disputes, credits, and discounts; manage provider service delivery performance and service-level agreements.
Perform goods-receipt booking, analyze and resolve goods-receipt-to-invoice gaps, monitor goods receipt through invoice and payment within contract terms, and ensure on-time payments.
Prepare spend and trend analyses and communicate with business and IT units about network requirements.
Maintain and update network inventory in Limatoo and SAP, conduct inventory quality control and periodic audits, and generate operational and service-needs reports.
Prepare monthly actuals-versus-latest-estimate reports.

Desired Qualifications

Financial-system experience, such as SAP.
Experience working with third-party suppliers and vendors on service offerings and billing or invoicing methods.
Understanding of ITIL processes.
Strong analytical skills.
Self-driven, motivated, efficient, and able to think independently.
Excellent verbal and written communication skills.
Ability and eagerness to work in a global multicultural team and develop professionally.

As a Service Owner is responsible for Nokia corporate IT Network services contract management and expense management worldwide. This includes but not limited to conducting Network Hardware related RFP/RFQ; managing invoices to ensure accuracy, managing disputes due to inaccurate/mischarges, failing SLA; GR booking, PO management and Latest Estimates/outlook estimates.

Must-Have:

Bachelor's degree in science or engineering with 5-10 years experiences with Broad knowledge of IT Infra Networks including LAN, Hosting Networks etc., service offerings, technologies and market trends.
Thorough understanding of IT Infra Networks service charging components and understanding of contracting terms can help with the effective governance of services delivered by suppliers
Good financial and analytical background, financial system such as SAP would be a plus.
Strong knowledge with tools, Microsoft office (e.g excel, power BI), Database structure and tools and Capable of working with teams and leading changes
Knowledge of Project Management methodology how processes & Knowledge areas can be applied to achieve important Milestones successfully

Nice-To-Have:

Ability to work with third party suppliers and vendors related to service offerings and billing/invoicing methods, Good understanding of ITIL processes and Strong analytical skills
Self-driven, motivated, efficient, independent thinking and Excellent verbal and written communication skills
Eager and capable of working in a global multi-cultural team and to develop him/her self

As a Service Owner is responsible for Nokia corporate IT Network services contract management and expense management worldwide. This includes but not limited to conducting Network Hardware related RFP/RFQ; managing invoices to ensure accuracy, managing disputes due to inaccurate/mischarges, failing SLA; GR booking, PO management and Latest Estimates/outlook estimates.
Prepare and Manage E2E Network Hardware related RFP/RFQ/RFI, First level initial pricing negotiation and Manage contract term timelines
AMC renewals with Network Hardware OEMs or Third parties, Cost comparison analysis with OEM/Third party quotes for AMC and Regular tracking of AMC contract expiry and timely renewals
Vendor Contracts regular update in SNOW Database along with updated contact matrix, if any Comparison of AMC data with End of Service Life equipment,Receive and validate supplier invoice, Reconcile invoice against inventory, contract, pricing, Identify billing error, Incorrect charge, determine supplier credits
Request and drive dispute, credit, discount management,Provider service delivery performance and SLA, and
Perform GR booking, analyze and resolve GR<->invoice gaps, monitor GR ->invoice -> payments within contract payment terms ensure on-time payments, Provide Spend analysis, Trend analysis, Communicating with various Business/IT Units for Networks requirements
Maintain and update Networks inventory in Limatoo, SAP etc, inventory quality control and periodical auditing and
generating reports for operation and service need,Preparation of Actuals Vs LE on monthly basis

About the Company

Nokia

Makes network gear for carriers and data centers

Nokia makes the equipment and software that mobile carriers, cloud companies, and businesses use to run networks, from cell-tower radios to fiber links between AI data centers. From 1998 to 2011 it was the world's largest mobile phone maker; it sold that business to Microsoft in 2014, and HMD Global, a separate company, makes Nokia-branded phones under license. Its network unit sells optical systems that send data over fiber, internet routers, and broadband gear, and its mobile unit sells radios and the core software that runs 5G networks. Nokia earns money from equipment and service contracts and from licensing its patents to phone makers and carmakers. It was founded in 1865 as a wood pulp mill and is based in Espoo, Finland.

Company size: 10,001+
Company stage: IPO
Headquarters: Espoo, Finland
Founded: 1865

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