Experience in Sales Engineering, Pre-Sales, Solutions Engineering, or a similar technical customer-facing role.
A technical background in electrical, electronics, telecommunications, networking, information technology, CCTV/security, or systems engineering.
Experience creating technical diagrams using tools such as Visio, AutoCAD, Lucidchart, Draw.io, or similar.
Understanding of technology infrastructure and the ability to learn new technologies quickly.
A relevant technical qualification, trade qualification, or equivalent industry experience.
The ability to communicate technical concepts clearly to technical and non-technical audiences.
The ability to connect technical solutions to customer outcomes and present confidently to customers and senior stakeholders.
Analytical, solution-oriented, organized, and attentive to detail.
Comfort working alongside Sales in a fast-paced, customer-focused environment.
Responsibilities
Partner with Sales teams throughout the pre-sales process to understand customer requirements and develop technical solutions.
Act as the technical subject-matter expert for drive-thru technology, including loop-based and video systems, drive-thru timers, computer vision, sensors, and audio/headsets.
Conduct technical discovery and translate customer requirements into appropriate solutions.
Develop and review technical diagrams, system architectures, camera layouts, network diagrams, and bills of materials.
Assist with requests for proposals, tenders, proposals, statements of work, and technical specifications.
Participate in customer meetings, presentations, demonstrations, and technical workshops.
Provide technical input into solution pricing, scope, and commercial proposals.
Apply knowledge of vision fundamentals, including camera types, positioning, field of view, IP cameras, and video infrastructure.
Apply knowledge of basic networking, including Ethernet, TCP/IP, PoE, switches, and structured cabling.
Apply knowledge of basic electrical and low-voltage infrastructure relevant to technology deployments.
Interpret site plans and technical drawings and translate them into technology requirements.
Work closely with Product and Sales to provide customer feedback and identify opportunities for product and solution development.
Desired Qualifications
QSR or restaurant technology experience is strongly preferred.
Practical understanding of drive-thru technology is highly desirable.
About DTIQ Technologies, Inc
DTiQ is the world's leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Burger King, KFC, and McDonald's to name a few. If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We're always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
The Role
We are seeking a Pre-Sales Engineer with a strong understanding of drive-thru technology and QSR environments to support our Sales team across customer opportunities, solution design and technical proposals.
The role will act as the technical bridge between the customer, Sales and Product teams, translating customer requirements into clear, commercially viable technical solutions.
The ideal candidate will have a practical understanding of drive-thru systems, CCTV, networking, cabling, infrastructure and technical solution design, combined with the ability to communicate technical concepts clearly to both technical and non-technical audiences.
Job Responsibilities Include
Partner with Sales teams throughout the pre-sales process to understand customer requirements and develop technical solutions
Act as the technical SME for drive-thru technology, including loop-based and Video systems, drive-thru timers, computer vision, sensors, audio/headsets
Conduct technical discovery and translate customer requirements into appropriate solutions.
Develop and review technical diagrams, system architectures, camera layouts, network diagrams and Bills of Materials (BOMs).
Assist with RFPs, tenders, proposals, Statements of Work (SOWs) and technical specifications.
Participate in customer meetings, presentations, demonstrations and technical workshops.
Provide technical input into solution pricing, scope and commercial proposals.
Understand Vision fundamentals including camera types, positioning, field of view, IP cameras and video infrastructure.
Understand basic networking, Ethernet, TCP/IP, PoE, switches and structured cabling.
Understand basic electrical and low-voltage infrastructure relevant to technology deployments.
Ability to interpret site plans and technical drawings and translate them into technology requirements.
Work closely with Product and Sales to provide customer feedback and identify opportunities for product and solution development.
Qualifications
Experience in Sales Engineering, Pre-Sales, Solutions Engineering or a similar technical customer-facing role.
QSR or restaurant technology experience strongly preferred.
Practical understanding of drive-thru technology highly desirable.
Technical background in electrical, electronics, telecommunications, networking, IT, CCTV/security or systems engineering.
Experience creating technical diagrams using tools such as Visio, AutoCAD, Lucidchart, Draw.io or similar.
Strong understanding of technology infrastructure and the ability to learn new technologies quickly.
Relevant technical qualification, trade qualification or equivalent industry experience.
Personal Attributes
Strong communicator with the ability to simplify complex technical concepts.
Commercially minded and able to connect technical solutions to customer outcomes.
Confident presenting to customers and senior stakeholders.
Analytical and solution-oriented.
Highly organized with strong attention to detail.
Comfortable working alongside Sales in a fast-paced, customer-focused environment.
Naturally curious about technology and how it can improve QSR operations.