Merchandise Associate

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, convention centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to

make legends happen!

LEGENDS GLOBAL MERCHANDISE

Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise (LGM) provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories. For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience.  We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client’s brand.  Different guests want different things, and we are here to build and provide a tailored retail experience. 

THE ROLE

The Merchandise Associate - Part Time is responsible for consistently delivering an engaging and outstanding customer service experience by combining sales, product knowledge and skills training to meet and exceed customer expectations.  As a Merchandise Associate at the MLB Store, you will play a key role in generating revenue through superior product knowledge, POS operations, loss prevention and adherence to all company policies and procedures.

ESSENTIAL FUNCTIONS

• Customer Service – Meet and exceed customer expectations and boost sales by providing an energetic and positive environment for teammates and customers
• Create an emotional connection with every customer by being a passionate and enthusiastic Legends / MLB Brand ambassador

• Sales - Complete sales transactions efficiently and accurately while adhering to cash protection procedures; welcome all available opportunities to increase individual and store performance
• Use selling expertise to maximize opportunities at the POS to create add-on sales and build customer loyalty
• Knowledge of store and individual targets and actively work to meet or exceed these by using all available resources
• Proactively seek and incorporate basic core and seasonal product knowledge into a unique service approach within assigned store zones 
• Collaborate productively and respectfully with team members to meet or exceed store goals
• Maintain an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards 
• Handles returns and exchanges. Making sure to use these transactions as an opportunity to reinforce and enhance the customer experience
• Stock - Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor
• Use retail and customer expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor 
• Ensure adequate supplies to create an effective stockroom environment and continually maintains this (including all merchandise) within and around the vicinity
• Understand and act on procedures required for reporting low stock levels, inventory discrepancies and customer product requests to management as needed
• Loss Prevention - Minimize loss by actively maintaining sales floor awareness while serving customers
• Comply with store policies and procedures to maintain a safe shopping and working environment
• Perform other duties as assigned by supervision

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• All applicants must be at least 18 years of age
• High school diploma or equivalent. College degree preferred.
• Prior proven experience in a sports/fashion focused retail environment
• Demonstrate an inspirational attitude that contributes to a positive team environment 
• Energetic, self-motivated, warm, and friendly personality
• Ability to build and maintain effective working relationships team members
• Willingness and drive to exceed customer expectations
• Maintain regular and consistent attendance and punctuality
• Ability to perform basic math skills; ability to accurately count change and balance bank
• Must be able to work and adapt quickly in a fast-paced and continuously changing environment
• Ability to work independently or in a team during set up and to get tasks done quickly
• Ability to walk and stand for extended periods of time; must be able to handle, feel and reach, climb, balance, stoop, kneel, crouch and operate a Brannock device
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus
• Ability to lift and carry items weighing 10-30 pounds, occasionally 50 pounds
• Must be flexible to work extended hours including late nights, weekends and holidays
• Must be able to communicate effectively with colleagues, customers and management
• Follow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site/MLB Store NYC

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.