All Accor
Global hotel management, franchising, loyalty program
Reservations Agent
+ Quarterly performance bonus
About the job
- A preferred qualification or training background in hospitality, tourism, commerce, or sales.
- Two to three years of experience in a similar position is preferred.
- Proficiency in customer relations and sales techniques is required.
- Strong telephone skills, including presentation, oral communication, active listening, and customer service, are required.
- Proficiency with office tools including Microsoft Word, Microsoft Excel, Microsoft Outlook, and Adobe Acrobat is required.
- Knowledge of hotel and/or spa reservation tools, including Aquao, Fols, La Fourchette, and ResDiary, is advantageous.
- English proficiency is advised, and knowledge of another foreign language is appreciated.
- Availability to work weekends, public holidays, and school holidays is required.
- Answer telephone inquiries and guide customers in selecting services offered by the hotels, restaurants, and spas.
- Make and schedule reservations, appointments, and treatment services.
- Enter and update customer records in the various reservation tools.
- Present and sell services, products, and complementary offerings.
- Prepare quotations, process payments, and follow up on customer files.
- Build customer loyalty and promote current programs and offers.
- Handle complaints and provide solutions adapted to customer requests.
- Direct customers to the various services and contacts within the complex.
- Contribute to the quality of the welcome experience and the establishment’s image.
- Knowledge of hotel and/or spa reservation tools, including Aquao, Fols, La Fourchette, and ResDiary.
- English proficiency.
- Knowledge of another foreign language.
- Training in hospitality, tourism, commerce, or sales.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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Benefits
Employee Discounts
Professional Development Budget
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