Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Microsoft Endpoint Configuration Manager
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Senior technical authority defining architecture, engineering standards, and technology roadmap for enterprise endpoint services. Acts as trusted advisors to clients, stakeholders, and executive leadership — driving innovation, modernization, and automation across global Digital Workplace environments.
CORE RESPONSIBILITIES

Roles & Responsibilities:
- Architecture & Strategy -Define enterprise endpoint architecture, roadmaps & engineering governance
-Cloud & Modern Workplace-Lead Windows 365, Azure, Entra ID, & cloud-native initiatives
-Automation & Excellence-Build PowerShell frameworks automate provisioning, config & deployment
-Operational Leadership- Own P1/P2 incidents, Major Incident bridges, RCA & Problem Management
-Process & Governance- Create standards, runbooks, service health dashboards & CSI initiatives
- Stakeholder Management- Trusted advisor lead technical workshops & executive-level briefings

Professional & Technical Skills:
-Intune, SCCM/MECM, Autopilot, Co-management, Windows Update, Defender
-Azure, Entra ID, Hybrid Identity, Windows 365, Conditional Access
-Active Directory, GPO, DNS, DHCP, PKI, VPN, Certificates, Authentication
-Advanced PowerShell, Automation Frameworks, Graph API (preferred)
-Windows 10/11 Enterprise, Windows Server, Azure AD / Hybrid Join
-ITIL v4 — Incident, Problem, Change & Major Incident Management


Additional Information:
- The candidate should have minimum 12 years of experience in Microsoft Endpoint Configuration Manager.
QUALIFICATIONS
12–18+ years IT infrastructure experience
8+ years in endpoint / Digital Workplace engineering
Bachelors in CS, IT, or related field
Global enterprise scale (50,000+ endpoints)
PREFERRED CERTIFICATIONS
MS Endpoint Administrator Associate
Azure Admin / Azure Solutions Architect Expert
Enterprise Administrator Expert, ITIL v4
INNOVATION & KEY KPIs
AI-powered & autonomous endpoint management
Digital Employee Experience (DEX) & Copilot capabilities
Predictive remediation & self-healing technologies

KPIs: Endpoint availability, patch compliance,
automation hours saved, MTTR, CSAT / XLAs,
security baseline & device compliance scores.15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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