Solution Engineer

Your role

What you'll be doing

Solution Engineer

What We Need

Corpay is seeking a Solutions Engineer for our Cross-Border division, within the Corporate Payments line of business department, located in Chennai, India. Reports to: Payment Solutions Manager (Chennai)

About Corpay Cross-Border

Corpay Cross-Border helps businesses move money globally, manage currency risk, and streamline international payments. Our technology supports customers operating across markets, currencies, and regulatory environments, where reliability, security, and scale matter every day.

As part of Corpay, Inc. (NYSE: CPAY), a global corporate payments company, we combine the pace of a product-led technology team with the reach and stability of a global financial services business. To learn more, visit Payments.corpay.com/cross-border.

How We Work

As a Solutions Engineer at Corpay, Corpay will set you up for success by providing:

• Assigned workspace in our Chennai office
• Company-issued equipment
• Formal, hands-on training

Role Overview

As a Solutions Engineer at Corpay Cross-Border, you will support the technical onboarding and implementation of clients integrating with Corpay's digital payment and FX solutions.

The role will primarily support clients and internal stakeholders across North America, with working hours aligned to the US Eastern Time (ET) time zone, while also providing technical support to client implementations and initiatives across other global regions as required.

You will partner closely with Technical Sales Consultants and Payment Solutions teams to guide clients through diverse digital payment integrations. This includes providing hands-on support for REST APIs, file-based processing (CSV, XML), ERP systems, and other digital payment capabilities. The role requires strong technical aptitude, analytical problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

In addition to client implementations, Solutions Engineering is regularly relied upon to support special projects, new product initiatives, and ad-hoc business requirements. The successful candidate should therefore be comfortable working across a variety of technical challenges and adapting to evolving business priorities.

The position will be primarily remote; however, the successful candidate will initially attend the Chennai office for induction and training and will be expected to attend occasionally thereafter for team meetings, training, and other business requirements.

Role Responsibilities

The responsibilities of the role will include:

Client Implementation & Solutioning

• Support end-to-end technical implementation activities from onboarding through testing, certification, and Production go-live.
• Support client integrations across Corpay's REST APIs, file-based processing using CSV, XML, and other supported structured formats, ERP systems, and other supported integration modalities.
• Participate in technical discovery and solutioning discussions to understand client requirements and determine appropriate implementation approaches.
• Support clients with test environment setup, configuration, and integration readiness activities.
• Provide clear and timely responses to client and internal technical implementation questions.
• Support certification testing, Production readiness, and post-go-live warranty activities to ensure successful client adoption.
• Take ownership of assigned implementation activities while escalating complex technical or delivery risks appropriately.
• Maintain accurate and timely implementation documentation and project updates.

Technical Analysis & Troubleshooting

• Investigate integration, configuration, and implementation issues using appropriate diagnostic tools and available system information.
• Analyse API requests and responses, file structures, payment workflows, logs, and other technical data to identify potential causes and solutions.
• Work collaboratively with Technical Sales, Product, Engineering, Client Engagement, Support, and other teams to resolve technical blockers.
• Clearly document technical findings, troubleshooting steps, and recommended solutions.
• Contribute to testing and validation of new or enhanced product capabilities where Solutions Engineering support is required.

Global Team & Stakeholder Collaboration

• Work closely with Technical Sales Consultants and the Solutions Engineering Lead to support successful client delivery across North America and, where required, other global regions.
• Collaborate effectively with colleagues across different geographies and time zones.
• Share lessons learned, technical knowledge, and implementation best practices with the wider Solutions Engineering team.
• Contribute to team documentation, implementation standards, and knowledge-sharing initiatives.
• Maintain effective communication with North American stakeholders while remaining connected to the wider Chennai and global Payment Solutions organisation.

Special Projects, Automation & Continuous Improvement

• Support special and ad-hoc business initiatives requiring technical analysis, implementation support, testing, reporting, or other Solutions Engineering expertise.
• Support Product and other stakeholders with the testing, analysis, and rollout of new technical capabilities where appropriate.
• Identify opportunities to improve implementation and business processes through automation and improved tooling.
• Develop, maintain, or enhance automated workflows using tools such as Microsoft Power Automate where appropriate.
• Work with stakeholders to understand automation requirements and translate them into practical and supportable solutions.
• Identify opportunities to reduce manual effort and improve operational efficiency, scalability, and delivery quality.
• Contribute to the continued standardisation and improvement of Solutions Engineering processes, documentation, and implementation approaches.

Qualifications & Experience

• 1–2 years of experience in Solutions Engineering, Technical Sales, implementation consulting, technical support, or a comparable client-facing technical role, ideally within payments, fintech, or financial services.
• Good written and verbal communication skills, with experience supporting or interacting directly with international clients.
• Hands-on experience with REST APIs, including API testing, integration support, or troubleshooting.
• Demonstrated ability to work independently, take ownership of client-facing technical issues and implementations, and exercise sound judgement when determining when escalation is required.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
• Demonstrated ability to manage multiple priorities effectively while maintaining ownership of assigned deliverables.
• Previous experience working night shifts or US Eastern Time-aligned hours.
• Ability to adapt to ad-hoc projects, new technical requirements, and changing business priorities.
• Strong organisational skills with attention to delivery timelines, quality, and stakeholder communication.
• Familiarity with SQL for data querying and troubleshooting would be beneficial.
• Familiarity with file-based processing using CSV, XML, and other structured formats would be advantageous.
• Experience supporting North American clients would be beneficial.
• Exposure to workflow automation tools such as Microsoft Power Automate or equivalent would be advantageous.
• Hands-on end-to-end implementation experience would be advantageous.

Benefits & Perks

• Leaves: Earned, sick, casual, national holidays, maternity, paternity, bereavement, and adoption/surrogacy leave.
• Medical & Insurance: Group medical coverage for self and dependents; personal accident insurance.
• Wellness & Health: Wellness allowance and annual health check-ups for self and family.
• Tech & Meals: Broadband reimbursement and meal card support.
• Commute & Retirement: Commuting allowance, provident fund, gratuity, voluntary provident fund, and pension.
• Culture & Engagement: Support for philanthropic initiatives, fun contests, and an inclusive work environment.
• The role also includes eligibility for annual and quarterly bonus programmes after completing one year of service, subject to the applicable plan terms and performance criteria.

About Corpay

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.