Failure Analysis Engineer

Job Description

Who You'll Work With

We are seeking a detail-oriented and technically skilled Failure Analysis Engineer to investigate product and component failures, identify root causes, replicate reported failures on returned defective products. Analyze the findings, identify trends and communicate them with our engineering and manufacturing teams. Your work will directly impact product reliability, quality and customer satisfaction.

A Failure Analysis Engineer will interact with multiple internal and external teams, acting as a technical forensic and bridge between functions. Here’s a breakdown of the key collaborators:

Internal: 

• Product Quality Engineering
• Manufacturing, Product, Software and Hardware engineering teams.
• Test and Diags engineering
• Service logistics, planning and repair teams.

External stakeholders:

• Contract Manufacturers
• Suppliers and OEM 
• 3rd party testing laboratories

What You'll Do

• Analyze RMA, Failure Analysis, and Repair data.  Identify trends and raise quality alerts when necessary.  Drive resolution, containment, and mitigation plans for such quality alerts.
• Oversee operational performance of Failure Analysis contract manufacturer(s), ensuring partner(s) achieve key performance indicators, including FA cycle times, fault duplication rates, and fault isolation rates.
• Cross functional communication and support to contract manufacturer(s) debug repair based on FA procedures, best practices and case’s background from the FA operations.
• Collaborate with Product Engineers, Hardware Engineers, and Test Engineers in debug of specific field RMAs.
• Review and approve Failure Analysis results.  Ensure status of RMA and Failure Analysis cases are updated in Arista Support case management systems.
• Drive learnings from RMA / FA back into Manufacturing, Quality, Engineering, and Support teams.
• Publish external-facing Failure Analysis Reports to Arista Support teams.
• Oversee the set-up of new products into Failure Analysis and debug repair operations: TOI, Test plans, tooling, fixtures and/or equipment.
• Collaborate with Arista Service Planning team to ensure quality alerts and ECOs are properly implemented across service depot inventory
• Work with cross-functional teams (Test, Engineering, Diagnostics, TAC) to improve and scale Root Cause Failure Analysis capabilities. 
• Manage debug and repair backlog and aging.
• Follow up resolution to operation partner(s) test-mfg critical escalated tickets.
• Improve contract manufactures test and debug procedures, operations and efficiency. 
• Maintain latest test plan or TOI communication to our partner(s).
• Own test yields performance and drive the activities for improvement.
• Manages budget and inventory of capital equipment, golden units, tooling and fixtures related to debug and test processes for repair flow.
• Oversee the test and debug capacity and capability in repair to meet our mid and long-term demand.
• Provide input for vendor Scorecard and Quality Business Review (QBR).

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field
• Experience in high-tech manufacturing (preferably networking equipment)
• Experience working with contract manufacturing partners
• Experience in PCBA manufacturing, electro-mechanical assembly, and associated processes
• Broad knowledge of test, diagnostics, failure analysis, and debug techniques 
• Foundational knowledge in quality and reliability performance metrics
• Ability to work cross-functionally, including ability to balance the technical and business aspects of hardware manufacturing
• Basic understanding of ERP systems and supply chain concepts 
• Self-starter who has the ability to handle multiple tasks in a fast paced environment
• Ability to influence and motivate internal and external partners
• Strong communication and presentation skills
• Experience in Failure Analysis, Service, and Repair Operations a plus
• Ability to analyze data through high level visual summaries, trends and patterns

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Additional Information

All your information will be kept confidential according to EEO guidelines.