Program Manager - Behavioral Health

About the Role:                   

The Program Manager, Outpatient Services (“Manager”) is an integral member of Community Reach Center’s Outpatient Services (“Division”) Division. The Manager under limited supervision, organizes, administers, and oversees the operation of clinical program(s) using evidence based/evidence-informed approaches to assist individuals with behavioral health needs. The Manager coordinates team functions and community activities to enhance the quality of treatment consumers receive and ensure compliance with company goals. The Manager has administrative oversight of the team including financial, resource and facilities management. Additionally, the Manager will have other duties and responsibilities as determined from time to time by the Clinical Director.

Essential Functions: 

• Identify, implement, and monitor customer service standards to ensure the multi-disciplinary team is meeting internal and external customer needs, in a professional manner that recognizes the human potential for growth and change.
• Train and evaluate staff to maintain quality within the team, encourage growth and development while instilling awareness of cultural diversity. Develop long and short-term goals for the team that are consistent with program and organizational goals.
• Ensures accuracy, quality and efficiency standards are met with regards to medical record standards and case management services for consumers. Advocates appropriate services for consumers.
• Provide direct consumer consultation and care utilizing evidence based best practice models; develop, evaluate, and modify programs as required.
• Participates in the selection process for internal and external candidates for program staff.
• Provide coaching to ensure all employees perform at satisfactory levels, identify when discipline is appropriate and utilize catalytic coaching to evaluate employees.
• Maintain and distribute program budget.
• Conduct timely audits to ensure compliance with company goals and policies, State and other regulatory policies regarding clinical care and coordination.
• Collaborates with local and state policy makers, community leaders and providers in the treatment focus area to assess needs and develop and implement programming as determined to be necessary.

Key Competencies:

• Department Capacity Management: Demonstrates the ability to assess and align departmental capacity with organizational goals. Proactively identifies service demands and allocates resources to ensure optimal performance and sustainability. Balances short-term needs with long-term planning to support growth and impact. Collaborates across teams to address gaps and maximize efficiency. Maintains a clear understanding of staffing, workload, and infrastructure requirements
• Leadership & Mentoring: Lead by example to inspire trust and foster a positive team culture. Guide, mentor, and empower team members to maximize their potential, providing ongoing support and feedback for continuous growth. Build strong, trusting relationships within the team to encourage collaboration and open communication.
• Project Management: Leads assigned projects with full ownership and strategic oversight, from initiation through completion. Develops comprehensive project charters, identifies and mobilizes cross-functional project teams, and manages timelines, deliverables, and resource allocation. Exercises sound judgment and autonomy in decision-making, ensuring alignment with organizational goals. Prepares next-step recommendations for executive review and monitors outcomes post-launch to ensure sustainability and impact.
• Problem-Solving & Innovation: Apply advanced problem-solving skills to navigate complex challenges. Proactively identify potential issues, propose innovative solutions, and implement changes that align with organizational objectives. Your ability to think critically and act decisively will be key to overcoming obstacles.
• Trust & Integrity: Build and maintain strong relationships based on mutual respect and trust, both within the team and with external stakeholders. Demonstrate integrity and transparency in decision-making, ensuring that actions and outcomes are aligned with company values and goals.
• Team Development & Coaching: Mentor and develop less experienced team members, offering guidance and support for their professional growth. Foster a learning environment by sharing knowledge, providing constructive feedback, and encouraging a continuous improvement mindset.
• Collaboration & Influence: Work closely with cross-functional teams to drive project success. Use your leadership skills to influence decision-making and ensure alignment between various stakeholders. Cultivate a collaborative environment where diverse perspectives are valued, and the team works together to achieve shared goals.
• Communication & Reporting: Communicates clearly, consistently, and transparently across all levels of the organization. Provides timely updates on progress, challenges, and successes to internal and external stakeholders to ensure alignment and shared understanding. Demonstrates strong communication judgment by tailoring messaging to diverse audiences. Additionally, is responsible for accurately and effectively conveying agency decisions and directives from Executive and Senior Leadership to Program Leadership and agency staff, ensuring clarity, accountability, and organizational cohesion.
• Key Performance Indicator (KPI): Accountable for the performance of programs and staff within the division, with director-level success measured by overall division outcomes. Proactively monitors and analyzes key performance indicators (KPIs) to assess effectiveness, identify trends, and drive continuous improvement. Leads efforts to streamline workflows and implement best practices that enhance operational excellence. Uses subject matter expertise to foster innovation and team alignment. Additionally, serves as a key conduit for organizational communication—responsible for accurately and effectively conveying executive and senior leadership decisions and directives to program managers and frontline staff.
• Professional Conduct: Serve as a role model for a collaborative, team-oriented approach across all organizational levels, consistently demonstrating compliance with agency policies, the employee handbook, and promoting positive communication. Evaluate and align daily operations with the agency's mission of "enhancing the health of our community," while upholding the strategic pillars of Consumers, Collaborators, Staff, and Fiscal Responsibility in all decision-making and actions.

Qualifications:

• Master's degree in Psychology, Social work, Sociology, or a directly related field is required
• LPC, LP, LCSW, or LMFT licensure required
• 2+ years of direct clinical experience is required
• 2+ years clinical supervision, general performance coaching, facilitation of group processes, and understanding state and local policy issues regarding mental health and children/adult systems of care
• Must be able to demonstrate proficiency with Microsoft Word and Microsoft PowerPoint
• Bilingual Spanish preferred

Schedule:

Monday - Friday

Salary:

$83,500-$89,000

Eligible for a Bilingual Stipend of $250/month

Accepting applications through on an On-going basis