At least 2 years of experience in freight brokerage, logistics account management, or customer service.
Clear, proactive communication by phone and email, especially when issues arise.
Hands-on experience with a customer relationship management (CRM) system such as HubSpot.
Ability to read load-level margin and identify problems early.
Responsibilities
Serve as the day-to-day contact for brokerage accounts.
Update customers about pickup, delivery, and delays proactively.
Work with the brokerage desk to resolve carrier issues quickly while keeping customers informed.
Monitor per-load margin and flag lanes trending below the floor.
Identify new lanes and expansion opportunities and record them in HubSpot.
Deliver monthly portfolio reporting on retention, margin, and customer health.
Desired Qualifications
Experience with McLeod TMS.
Carrier-side service recovery or claims experience.
Account Manager | Tampa, FL (In office) | $55K to $65K base + commission
About AFC
At AFC, you're a name, not a number. We're a family-owned, women-owned transportation and logistics company headquartered in Tampa, FL, moving freight nationwide through our asset and brokerage operations. We're growing fast and building our own AI-powered operating platform, not just buying tools. We promote from within, and our leadership knows your name. If you want to build something, not just fill a seat, you'll fit in here.
The role
You'll own a portfolio of AFC Logistics brokerage customers and be the reason they keep shipping with us. You'll report to the Director of Operations (Account Management). Success means customers who stay, loads that hold their margin, and problems caught before the customer notices.
What you'll do
Serve as the day-to-day contact for your brokerage accounts
Update customers on pickup, delivery, and delays before they have to ask
Work with our brokerage desk to fix carrier issues fast while keeping customers informed
Watch per-load margin and flag lanes trending below the floor
Spot new lanes and expansion opportunities and log them in HubSpot
Deliver monthly portfolio reporting on retention, margin, and customer health
What you bring
2+ years in freight brokerage, logistics account management, or customer service
Clear, proactive communication by phone and email, especially when things go sideways
Hands-on CRM experience (HubSpot or similar)
The ability to read load-level margin and spot problems early
Nice to have
McLeod TMS experience
Carrier-side service recovery or claims experience
What you get
Competitive base pay of $55K to $65K, plus commission
Medical, dental, vision, and 401(k), with coverage starting the first of the month after 60 days
80 hours of PTO per year
Weekly pay
A clear path to grow, with leaders who know your name
Where you'll work
Tampa HQ, 1120 E Kennedy Blvd. 5 days in office.
Our process
A phone screen with People & Talent, a short Predictive Index assessment, an interview with the hiring manager, and a final conversation with leadership.
AFC Transport is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available for qualified individuals with disabilities. This description is not a contract of employment; employment with AFC is at-will. Duties may change based on business needs.