Field Deployment Manager - Technical Solutions

Position Type: Full-time

Location: Philippines (Remote)

Schedule: Primarily local hours, with some US overlap

About the Company

Our client is a technology company focused on improving indoor air quality and building performance through connected environmental monitoring solutions. Their products combine smart sensors, cloud-based analytics, and building management system integrations to help commercial buildings improve air quality, optimize HVAC operations, reduce energy consumption, and support healthy-building certifications.

Their solutions are designed for enterprise and commercial environments, including large-scale building portfolios, and integrate with existing building systems and networks.

About the Role

We are looking for a Field Deployment Manager – Technical Solutions to lead the successful deployment of connected building technology across commercial properties while providing hands-on technical support for complex deployment and customer issues.

This is primarily a project ownership and deployment management role, with a strong technical component. You will manage deployments from pre-installation planning through final go-live, coordinating third-party installers, contractors, client IT teams, facilities teams, and other stakeholders.

Approximately 20% of the role may involve technical support and ticketing, focused primarily on issues that require genuine troubleshooting depth rather than routine support. Basic knowledge-base lookups, simple backend provisioning, and other straightforward requests will be handled internally.

You will not be responsible for performing physical installation work yourself. However, you should have enough hands-on technical knowledge to understand how connected building systems are deployed, diagnose issues, and confidently direct contractors or customer teams through on-site troubleshooting.

The ideal candidate combines technical depth with strong project ownership, business acumen, and customer-facing communication skills. You should be comfortable working with enterprise customers and taking ownership of problems from initial investigation through resolution.

Responsibilities

Deployment & Project Ownership

• Own end-to-end deployment projects from pre-installation planning through final go-live.

• Review building plans, floor plans, and construction drawings to determine appropriate device and gateway placement.

• Coordinate third-party installers, low-voltage contractors, general contractors, client IT teams, facility teams, and other stakeholders.

• Confirm site prerequisites are completed before installation begins.

• Track device quantities, installation progress, logistics, dependencies, risks, and project milestones.

• Identify potential deployment risks early and proactively develop solutions.

• Provide technical direction to contractors and resolve deployment blockers.

• Ensure projects remain organized, documented, and on track through completion.

• Take ownership of issues beyond the minimum requirements when needed to ensure successful deployment.

• Maintain clear project documentation, status updates, deployment records, and stakeholder communications.

Technical Deployment & Troubleshooting

• Verify device installation, connectivity, configuration, and data reporting.

• Troubleshoot practical networking issues involving IP addressing, DHCP/DNS, VLANs, firewall rules, ports, proxies, and connectivity.

• Coordinate with customer network administrators to resolve network admission and access requirements.

• Troubleshoot issues involving connected devices, gateways, sensors, cloud connectivity, and BMS integrations.

• Determine whether deployment issues originate from the device, network, BMS, installation, or integration layer.

• Remotely troubleshoot field issues and confidently guide contractors or customer teams through on-site resolution.

• Ensure deployed devices are reliably connected and reporting clean data to the cloud or BMS.

• Support technical escalations that require deeper troubleshooting beyond basic support.

Technical Support & Customer Issues

• Spend approximately 20% of your time supporting technically complex customer issues and tickets.

• Investigate and resolve tickets that require genuine troubleshooting expertise.

• Support enterprise customers with BMS, networking, device, connectivity, and integration-related issues.

• Diagnose BACnet communication, point discovery, mapping, and data-quality issues when applicable.

• Investigate issues involving DHCP/DNS, VLANs, firewalls, ports, proxies, SSL inspection, and NTP.

• Work across customer support, deployment, engineering, sales, and customer success teams to resolve complex issues.

• Escalate issues to engineering only when product-level intervention is required.

• Document troubleshooting processes, solutions, and recurring technical issues for internal knowledge sharing.

Customer & Stakeholder Management

• Act as a key technical and project-facing contact throughout deployments.

• Communicate clearly with enterprise customers, contractors, IT teams, facilities teams, and internal stakeholders.

• Translate technical problems into clear business and operational impacts.

• Set expectations around timelines, dependencies, risks, and resolutions.

• Balance technical requirements with customer priorities, project timelines, and business objectives.

• Build trust with customers through clear communication, ownership, and follow-through.

• Support internal teams with technical context during customer discussions when required.

Competencies and Qualifications
Must-Have

• 3+ years of experience managing or deploying physical technology in commercial buildings, such as IoT, low-voltage, security, AV, telecom, BMS, HVAC controls, building automation, or similar technologies.

• Demonstrated experience owning projects from planning through completion, not only performing field installation tasks.

• Strong ability to read and interpret floor plans, building plans, and construction drawings.

• Practical IP networking knowledge, including:

  • IP addressing

  • DHCP/DNS

  • VLANs

  • Firewall rules

  • Ports

  • Network connectivity

• Experience coordinating third-party contractors, installers, field service teams, or vendors.

• Ability to troubleshoot technical issues independently and guide others through remote/on-site troubleshooting.

• Strong project coordination, organization, and execution skills.

• Strong customer-facing communication skills.

• Ability to work with multiple stakeholders, including enterprise customers, contractors, IT teams, facilities teams, and internal technical teams.

• Demonstrated business acumen and ability to understand the customer/business impact of technical issues.

• Strong written and verbal communication skills.

• Ability to take ownership of problems through resolution rather than simply escalating them.

Nice-to-Have

• Experience with BMS, HVAC controls, or building automation.

• Strong understanding of BACnet/BACnet IP.

• Experience with Modbus or other building protocols.

• Experience deploying IoT or connected-building technologies.

• Experience with enterprise or large-scale commercial building deployments.

• Experience working with general contractors or low-voltage contractors.

• Experience with cloud-connected hardware, sensors, gateways, or environmental monitoring systems.

• Experience troubleshooting SaaS/IoT products.

• Experience supporting enterprise customers or Fortune 1000 organizations.

• Experience with technical support ticketing systems such as Zendesk, HubSpot, ServiceNow, or similar.

• Experience with Niagara/Tridium or major BMS platforms such as Schneider Electric, Honeywell, Johnson Controls, Delta Controls, Distech, Siemens, Trane, or Carrier.

• Familiarity with security questionnaires and enterprise IT requirements.

• Exposure to Wi-Fi constraints, LoRaWAN gateways, cellular connectivity, PoE, or other edge technologies.

• Familiarity with APIs.

• Familiarity with WELL/LEED or healthy-building technologies.

Key Qualities

• Project owner, not just a field technician

• Strong technical troubleshooting mindset

• Strong business and commercial awareness

• Customer-focused

• Clear and concise communicator

• Confident working with enterprise customers

• Comfortable directing contractors and external stakeholders

• Highly organized and detail-oriented

• Proactive in identifying project risks

• Comfortable taking ownership of complex problems

• Patient and methodical when troubleshooting

• Self-directed and autonomous

• Able to simplify complex technical concepts

• Comfortable moving between project management, technical troubleshooting, and customer communication

What Success Looks Like

Success in this role means ensuring deployments are planned properly, executed on time, technically sound, and successfully transitioned into production.

You will be expected to:

• Keep deployment projects moving and proactively resolve blockers.

• Ensure contractors and stakeholders understand what needs to happen and when.

• Identify technical risks before they become deployment failures.

• Ensure devices are installed, connected, configured, and reporting correctly.

• Personally investigate technically complex issues rather than relying on immediate escalation.

• Communicate clearly with enterprise customers throughout the process.

• Understand the business impact of technical problems and prioritize accordingly.

• Take ownership from initial problem identification through final resolution.

What We Offer

• 100% Remote Work – Work from anywhere in the Philippines.

• Career Growth Opportunities – Gain hands-on experience, and continuous learning.

• Collaborative & Innovative Team – Work alongside skilled professionals who value excellence.

Application Process

We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

The interview process includes a Recruiter Interview, Client Interview, and Assessment. As part of the process, candidates complete a hands-on task during the technical interview. Throughout each stage, we keep you informed and provide feedback as quickly as possible, ensuring you feel valued and supported throughout your journey with us.