FinCrime Quality Senior Specialist
Wise
FinCrime Quality Senior Specialist
Wise
Low-cost international money transfers with API
We’re looking for a FinCrime Quality Senior Specialist to join our growing team.
The primary function of the QC Senior Specialist is to empower and support the QC team, ensuring that quality processes and operational efficiency are consistently maintained and improved. This entails identifying areas of improvement related to quality processes, documentation, and operational workflows to enhance both customer experience and business outcomes. The role is critical in conducting Check-the-Checker (CTC) reviews and organising calibration sessions to uphold and elevate the quality standards of the team. The QC Senior Specialist is responsible for overseeing the resolution of disputes, ensuring all resolutions are aligned with established quality standards and organisational procedures. Additionally, this role provides mentorship and guidance to team members, particularly new hires during their onboarding process, by helping them understand their roles and performing accreditation for their competencies. By fostering a robust quality culture and working closely with internal and external stakeholders, the QC Senior Specialist ensures that the QC team remains competent, compliant, and focused on continuous improvement. The position also involves collaborating with variou functions such as Training, Knowledge Management (KM), Continuous Improvement (CI), and reporting directly to the Quality Team Lead to drive the implementation of the quality management strategy and framework across the organisation.
Activities performed on the job
Performs CTC (Check-the-checker)
Conduct regular quality checks on QC Specialists, vendors and products, to assure work quality in a timely manner.
Provides constructive feedback to QC Specialists for performance improvement and to ensure QC teams remain consistent.
Identifies repeated errors and compliance risks and escalates to compliance oversight from CTC and regular quality reviews.
Manages and responds to QC review disputes and makes necessary corrections if needed
Reviews and closes disputes in a timely manner and responds to Operations accordingly.
Demonstrates attention to detail to objectively review cases and provide feedback that is constructive and considers the operational agent’s perspective.
Arrange and lead calibration sessions for QC Specialists
Owns calibration sessions and is responsible to ensure team alignment on how to use the Quality Control Framework for consistent reviews and results.
Is responsible to organise and run bi-weekly calibration sessions, assess how well the team is calibrated, work with peers to ensure all teams (including internal / vendor) are calibrated.
Is responsible for maintaining comprehensive documentation on calibration discussions including but not limited to: cases calibrated, final decisions and actions items proposed.
Works closely with QC Specialists by collaborating on difficult cases and contributing constructively to discussions to improve alignment and performance across the team.
In situations where consensus is challenging to achieve and team members are indecisive or calibration is misaligned, QC Senior Specialist is responsible for making well-informed decisions and upholding the grading guidelines.
Training & mentoring
Assists in onboarding new joiners and mentoring specialists.
Creates structured training plans that help new employees understand the QC processes and their specific roles. This includes developing schedules that cover necessary training sessions, workshops, and introductory meetings.
Prepares and leads training sessions that might include job-specific skills, software tutorials. These sessions aim to equip the new joiners with the skills and knowledge necessary to perform their duties efficiently.
Organises training sessions to equip new joiners with domain specific knowledge.
Ensures that newcomers receive all necessary materials, such as manuals, guidelines, and access to online resources, to assist them in their learning and integration process.
Acts as a mentor to new employees, offering support and guidance. This might involve answering questions about grading guidelines and QC procedures, providing feedback, and assisting with problem-solving during the initial phases of their journey.
Introduces new joiners to key team members and stakeholders within the organization. Facilitates networking opportunities can help new joiners build important relationships and integrate more quickly into the team.
Evaluates the knowledge, skills, and capabilities of new team members to determine their readiness to undertake their roles and responsibilities (accreditation).
Facilitates knowledge transfer sessions to share expertise, industry insights, and lessons learned with team members, contributing to their professional development and growth within the organization.
You’re experienced — with at least 1 year in a FinCrime, Quality Control or Quality Assurance role.
You’re knowledgeable — you understand procedures and processes, stay up-to-date, and understand Wise's products, tools, and policies.
You proactively solve problems — identifying and addressing issues to implement improvements that benefit customers and the team.
You’re customer-centric — always prioritising customer satisfaction and advocating for their needs within the organisation.
You embrace adaptability — readily accepting change and quickly integrating new processes while maintaining quality.
You’re a team player — sharing knowledge and resources to ensure team success and actively engaging in discussions.
You’re a strong communicator — tailoring your communication to suit diverse audiences with clarity and respect.
You make data-driven decisions — leveraging data to inform your actions and enhance your impact.
You take ownership — fully committing to your tasks and consistently striving to meet or exceed KPIs.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Compensation: 1230000 to 1300000 (INR) (YEARLY)
Wise enables international money transfers with lower fees by using a peer-to-peer model to match transfers across borders. It offers a multi-currency account for holding and managing money in different currencies and provides an API for businesses to integrate Wise transfers into their platforms. Unlike traditional banks that charge higher fees and poor exchange rates, Wise uses transparent, small-per-transaction fees and real-time exchange rates to reduce costs. Its approach differentiates it from competitors by emphasizing simplicity, cost transparency, and a broad API for business integration. The goal is to make cross-border payments cheaper, faster, and more transparent for individuals and businesses around the world.
Explore more opportunities at Wise