Agentic Business Process Analyst

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

What It Means to Be a Consultant at Crowe
Consulting is a dynamic business focused on solving problems for our clients and serving our core markets through innovative solutions. As technology and AI continue to reshape the consulting landscape, we are looking for individuals who are curious, adaptable, and eager to learn. At Crowe, consultants are expected to build both technical and transferable skills, think critically, and use technology to solve real business problems. In this role, you will continuously learn, collaborate across teams, and explore how tools, including emerging AI capabilities, can improve efficiency, insights, and client outcomes.

In management at Crowe, you play a pivotal role in leading teams, guiding project execution, and deepening client relationships. You are expected to contribute to account planning, identify opportunities to add value, and ensure high-quality delivery. As your responsibilities expand, you take on broader account ownership, balancing project leadership with growing involvement in client strategy and solution development.

Success in this role comes from a growth mindset, strong communication skills, advanced critical thinking, and the ability to navigate new challenges with confidence.

Crowe’s Microsoft Consulting Practice is hiring an Agentic Business Process Analyst to help clients rethink how work gets done in the AI era. This is not a traditional business analyst role focused only on documenting requirements, writing user stories, or mapping current-state processes. This role is for someone who can diagnose business problems, understand root causes, redesign processes, and identify where AI agents, automation, data, and human judgment should come together.

 The ideal candidate is deeply functional, process-oriented, and comfortable enough with technology to work side by side with engineers, architects, and client IT teams. This person should be able to bridge business and technology, helping clients move from legacy workflows to intelligent, agent-enabled processes.

 This role also has an internal transformation mandate. The person will help upskill Crowe Consulting teams that may be used to traditional ERP, CRM, or business application delivery. They will help consultants develop a more modern mindset: start with problems, then processes, then technology.

What you will do

• Lead discovery sessions with clients to understand business goals, pain points, process breakdowns, data issues, user needs, controls, and operating constraints.
• Map end-to-end business processes, including inputs, outputs, roles, systems, decisions, handoffs, exceptions, controls, and performance measures.
• Diagnose root causes across people, process, data, and technology before recommending solutions.
• Identify opportunities for AI assistance, agentic augmentation, workflow orchestration, automation, knowledge retrieval, decision support, and process improvement.
• Partner with technical architects and engineers to translate process opportunities into solution designs, prototypes, functional specifications, user stories, and delivery roadmaps.
• Define business value measures for agentic solutions, such as time saved, cycle time reduction, first-time-right rate, SLA performance, adoption, override rate, CSAT, cost per transaction, revenue lift, and compliance improvement.
• Help clients decide where humans should stay in control, where AI should assist, and where agents can safely orchestrate or automate work.
• Support workshops, demos, process redesign sessions, executive presentations, and change management conversations.
• Create reusable playbooks, templates, process models, and training materials to help Crowe teams adopt an agentic business analysis approach.
• Coach Crowe consultants on how to move beyond legacy requirements gathering into diagnostic, value-led, AI-enabled transformation work.

What success looks like

• You can walk into a messy client process and make sense of it quickly.
• You can separate symptoms from root causes.
• You know when the right answer is process redesign, data cleanup, integration, training, governance, automation, or AI.
• You can help clients and internal teams understand what agents should do, what humans should do, and how to measure whether the new process is better.
• You make technical teams sharper by giving them better process context, and you make business teams more confident by helping them understand what technology can realistically do.

Basic Qualifications

• 6+ years as a Business Analyst, Functional Consultant, or Process Consultant.
• Strong business process mapping and redesign experience.
• Experience with Microsoft Dynamics 365 and/or Power Platform implementations.
• Ability to facilitate client workshops and engage executive stakeholders.
• Exposure to AI, automation, or agentic transformation initiatives.
• Experience partnering with technical teams to deliver business solutions.
• Consulting or professional services background.
• Leadership or mentoring experience.

Preferred Qualifications

• Experience with Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, Project Operations, Finance, or Supply Chain.
• Experience with Power Platform, Copilot Studio, process mining, business process catalogs, customer journey mapping, service design, or operating model transformation.
• Experience identifying AI use cases, automation candidates, decision support opportunities, or agentic process patterns.
• Experience in consulting or professional services.
• Exposure to responsible AI, governance, risk, compliance, controls, or regulated industry environments.

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

Crowe Capability Center – India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.