Your role:

We’re looking for an energetic individual to join our growing team in order to support the HR initiatives and continuous growth of our fast-paced SaaS company. The Senior HR Generalist will provide support to the daily operations of the HR team, thereby contributing to the efficient and professional delivery of HR programs, processes and services across the organization. This role requires hands-on involvement with many aspects of HR including benefits, immigration, recruitment, reporting, performance management, management training, and special projects.

We are looking for a resourceful, business-minded individual who enjoys creative problem solving, relationship building, and delivering superb customer service.

Are you up for the challenge? 

As an experienced HR pro, you recognize people are a company’s most valuable asset. Above all, you understand the importance of balancing HR and business. You have thorough knowledge of standard processes, but you also understand the considerations and flexibility required when dealing with the grey. You are proactive, resourceful, and comfortable thinking outside the box. You have a sense of urgency and are comfortable being pulled in many different directions. You thrive in driving initiatives forward in a high energy environment. You can see yourself being part of a top-notch team that takes serious responsibility and pride for their work – without taking themselves too seriously. This is a true HR business partner role, and if you are up for the challenge, apply today and we’d love to hear from you!

Job purpose:

The Global Relay HR team champions our corporate culture by bringing together dedicated and hardworking individuals who aspire to learn and grow with the company.  We strive to bring the best out of our employees and enable them to perform at their optimal potential through coaching, learning & development, and providing continuous feedback.  We work closely with the Global Relay Leadership team on initiatives such as performance management, career development, compensation & benefits, and recruitment.  The Global Relay HR team provides top notch services and support in enabling the execution of Global Relay’s business strategies while balancing employees’ individual goals and professional objectives.

The Senior HR Generalist will provide day-to-day HR support to the Global Relay team and work closely with the HR Leads and HR Manager to develop, implement, and deliver HR programs.  This role will require hands-on involvement in all aspects of HR including recruitment, performance management, occupational health & safety, HR system implementation & maintenance and policy & procedure implementation.

Duties and responsibilities:

• Partners with assigned business units to advise and support managers on employee relation concerns, performance management, and help them implement best HR practices
• Builds and maintains positive working relationships with assigned business units to ensure HR services are properly executed 
• Analyzes and makes independent recommendations regarding solutions to problems with varying complexity in accordance with organization objectives and guidelines
• Maintains compliance with all applicable employment law requirements, company policies, procedures, and standards
• Plans and organizes own work assignments, as well as carries out tasks as required by the HR leadership team
• Creates HR documentation including offer letters, onboarding documents, contractual agreements, employment confirmation letters, etc.
• Processes updates in the various HR Systems (HRIS, ATS, PAS) as required
• Supports the annual performance management process, including facilitating employee review meetings and tracking employee performance
• Facilitates onboarding activities and conducts exit interviews and related activities as part of the off-boarding process
• Functions as a team leader on assigned Human Resource projects
• Organizes and prioritizes a variety of projects and tasks in an effective and timely manner, sets appropriate priorities and meets deadlines
• Handles employee relation issues and investigations, consults with HR leadership on complex matters and investigations
• Conducts cultural (final-round) interviews with internal and external applicants being considered for employment
• Assesses and identifies trends and proposes solutions that will assist the HR leadership team in designing improvement strategies
• Works with the Recruitment team to provide support in the recruitment process: developing and maintaining job descriptions, screening resumes, interviewing and reference checking
• Supports the Annual Compensation Program by educating managers and supporting employee communication
• Provides support with strategic HR initiatives, including research & recommendations, ownership & participation in the development, implementation and maintenance of initiatives
• Analyzes and creates reports based on HR metrics on an ad-hoc basis, specifically detailing the effectiveness of current HR programs and processes
• Provides support for the immigration process, including new hire requirements as well as ongoing visa and PR applications for new and existing employees
• Participates in an internal HR peer-to-peer mentoring program
• Collaborates on the design of and conducts training programs as needed
• Attends and represents Global Relay at career fairs and recruitment-related events
• Assist with ad hoc special projects as required

Qualifications:

• 7+ years of experience in progressive HR positions; previous work experience in the high tech or software technology industry is an asset
• Completion of post-secondary studies in Human Resources
• True HR Generalist with solid hands-on experience in various aspects of HR
• Strong communicator with good business acumen
• Knowledge in employment regulations including Employment Standards Act and Human Rights Act
• Thorough knowledge of HR standards and best practices
• Experience with HR Systems (Human Resources Information System, Applicant Tracking System, Performance Appraisal System)
• Familiarity with BambooHR, Greenhouse, and/or Trakstar is an asset
• Proficiency with MS Office Suite
• Proven ability to build trust with all levels of employees within the organization
• Proven record of responsibility and judgment including exercise of discretion and confidentiality
• Keen attention to detail with excellent written, verbal and interpersonal communication skills
• Strong analytical and problem-solving skills
• Excellent organizational skills with the ability to prioritize and multi-task
• Self-starter who is comfortable working independently and within a team
• Flexibility and demonstrated ability to take initiatives; comfortable working in a fast-paced environment with changing priorities