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Mercier Consultancy Group

Dutch Speaking Customer Expert

Customer SupportConfirmed live in the last 24 hours
Full-timeAthens, Greece€18k - €22k /mo

About the Job

Requirements

  • Native or fluent spoken and written Dutch is mandatory.
  • A strong command of English is required for international communication.
  • A valid EU passport is required for employment in Greece.
  • Candidates must be available to work on-site in Athens, Greece.
  • Exceptional communication skills and a passion for customer excellence are required.

Responsibilities

  • Provide high-touch customer support to Singapore Airlines travelers.
  • Assist passengers with complex flight bookings, itinerary changes, and aviation-specific inquiries.
  • Ensure all interactions reflect the premium brand identity of Singapore Airlines.
  • Navigate global reservation systems to resolve ticketing and loyalty program queries.
  • Collaborate with international flight operations to ensure seamless travel experiences.
  • Maintain high customer satisfaction through proactive problem-solving.
  • Maintain high communication standards in Dutch-language customer support.

Desired Qualifications

  • Previous experience in the airline or hospitality sector is highly preferred.

About the Company

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