People Change Management & Communications Co-op

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Contact Centre’s Project Adoption  is at the forefront of large initiatives impacting the CIBC Contact Centre.  The team helps employees and stakeholders understand, adopt and effectively use new tools or processes.  The People Change Management & Communications Co-op will gain hands-on experience in change management, communications, stakeholder engagement, and adoption measurement while contributing to high-impact initiatives impacting the Contact Centre.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Important

• You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered for a role.
• Recruitment timeline: Applications review and Interviews – October/ November; Offers - November
• Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document
• This is a 4 month co-op opportunity.

How you'll succeed

• Change Management & Communications:  You will support the creation of Change Management artifacts, assist with the development of procedures, support with drafting communications, and assist in industry research.
• Team Contribution: You will contribute ideas, bring a fresh perspective, and support priority activities across the team. You will manage assigned tasks with attention to detail, ask thoughtful questions, and build your knowledge of how change and communications are delivered in a large organization.
• Problem solving - you take initiative to develop creative solutions. You engage with team members and business partners to achieve common goals. You are able to work with business stakeholders to gather requirements and develop a deeper understanding of the bank’s processes with keen attention to details and a proactive approach.   

Who you are

• You have interest and/or experience people change management and communications. 
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best
• You have strong communication skills.  You have superior writing and PowerPoint presentation skills.  You are capable of conveying complex information clearly to diverse audiences.
• You're passionate about people and technology. You are excited about the potential of advanced analytics and AI to transform the way we work, and you are equally passionate about helping people navigate and embrace change. 

• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2027-04-23

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Communication, Graphic Design, Microsoft Excel, People Change Management, PowerPoint Presentations, Project Delivery, Project Experience, Video Content Development