Head of Wholesale Operational Readiness Centre - Wholesale Ops Readiness Centre

Company: 6255 UOB Innovation Hub 2 Sdn Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

UOB Group Wholesale Banking helps companies and institutions optimize their business operations and cash flow, manage risks, expand into new markets, and manage their capital needs by providing tailored financial solutions, services, and sector insights.

We help develop trusted relationships and partnerships by focusing on our clients’ long-term interests and helping them to meet their strategic objectives. Our unique combination of local, in-country presence and expertise, astute Asian market insights and regional network connectivity enables us to help unlock Asia’s potential for our clients.

Job Summary

We are seeking a seasoned operations leader to head the Wholesale Operational Readiness Centre (WORC), a critical function ensuring the smooth implementation of technology, process, and regulatory changes across the bank.
The role oversees the full spectrum of Testing, Training, and Documentation, ensuring high-quality delivery and operational readiness across Cash, Payments, Trade, Loans, and Channels.
You will lead a large and diverse team and work closely with senior leadership from the Head Office to drive execution and quality excellence.

Key Responsibilities

Leadership & Operational Governance

• Lead and manage multiple teams to execute User Acceptance Testing (UAT) for a wide portfolio of initiatives, including strategic transformation, digitalization, and regulatory programs.
• Oversee day‑to‑day operations to ensure UAT milestones, timelines, and quality standards are consistently met.
• Establish strong governance practices, ensuring adherence to the Bank’s Software Development framework and operational risk standards.

Strategic Planning & Stakeholder Engagement

• Partner closely with Head Office on project planning, capacity management, quality assurance, and productivity management.
• Drive ongoing alignment with senior stakeholders from Head Office to ensure smooth implementation and operational readiness.
• Chair monthly service review meetings with Head Office to present productivity, quality, risk, and people metrics.

Continuous Improvement & Capability Building

• Champion a culture of innovation and continuous improvement, identifying opportunities to streamline processes, automate controls, and enhance testing effectiveness.
• Champion the adoption of automation, digital tools, and GenAI solutions to uplift productivity, strengthen controls, and streamline end‑to‑end testing, documentation, and training processes.
• Strengthen organizational capability through improved documentation standards, robust training materials, and well‑governed change execution.
• Develop, coach, and inspire a large workforce, ensuring strong leadership succession and high performance across teams.

Job Requirements

• Bachelor’s degree; advanced certifications in project management, testing, or process improvement are advantageous.
• Minimum 15 years of experience in financial institutions, with strong exposure to wholesale operations.
• Proven leadership experience managing large teams (50+), including middle‑management layers.
• Deep operational knowledge in SWIFT standards and processes within Cash Management, Trade Finance, or Loans.
• Strong understanding of testing methodologies, test management life cycles, quality assurance, and readiness frameworks.
• Excellent analytical and problem‑solving skills, with the ability to diagnose root causes beyond surface symptoms.
• Strong verbal and written communication capabilities, including stakeholder engagement and senior‑level presentations.
• Demonstrated ability to take ownership, drive issues to closure, and influence outcomes across diverse teams and geographies.
• Mature leadership qualities with strong judgement, resilience, and a collaborative working style.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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