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Navitus Health Solutions

Transparent PBM pass-through rebates for plans

Customer Experience Strategist

UX ResearchConfirmed live in the last 24 hours
Full-timeRemote in USA$90.6k - $111.2k /yr

About the Job

Requirements

  • A bachelor's degree in a business- or technology-related area of study, or equivalent work experience, is required.
  • A certification recognized by a customer/user experience leader, such as CXPA, Forrester, Medallia, Nielsen Norman Group, HFI, or IAOIP, is preferred.
  • Five to eight years of professional experience in customer experience-related work is required.
  • Demonstrated experience researching trends and experiences is required.
  • Experience interviewing stakeholders and documenting results is required.
  • Knowledge of driving product ideas from concept to prototype is required.
  • Experience leading enterprise-level voice-of-the-customer efforts is required.
  • Knowledge of healthcare industry practices, HIPAA, and applicable data privacy practices is preferred.
  • The role must participate in, adhere to, and support compliance program objectives.

Responsibilities

  • Research, identify, and assist in prioritizing emerging experience trends.
  • Collaborate with business leaders before projects begin to create vision or value statements.
  • Assist in creating a future vision and gaining investment in short-term successes.
  • Assist in creating long-term product strategies and roadmaps owned by other business and support units.
  • Use empirically proven ideation techniques to generate design ideas.
  • Document and produce experience artifacts, including customer journey maps.
  • Research and document customer interactions and implement improvements.
  • Research competitors, partners, and companies and document findings.
  • Understand and apply design thinking to the overall customer experience.
  • Demonstrate expertise in agile EBM methodology, including goal setting and measures.
  • Represent and champion the voice of the customer for a portfolio of products.
  • Conduct experience tests to determine meaningful implementation of new features.
  • Facilitate and lead events to spread innovation and design thinking across the company.
  • Research, customize, and add standardized events to the team's ideation offerings.
  • Engage stakeholders at regular intervals to ensure work remains aligned with business needs.
  • Perform other duties as assigned.
  • Consistently interact cooperatively and respectfully with other employees.

Desired Qualifications

  • A certification recognized by a customer/user experience leader, such as CXPA, Forrester, Medallia, Nielsen Norman Group, HFI, or IAOIP.
  • Knowledge of healthcare industry practices, HIPAA, and applicable data privacy practices.

About the Company

Navitus Health Solutions

Transparent PBM pass-through rebates for plans

Navitus Health Solutions is a pharmacy benefits manager that offers transparent pricing by passing 100% of negotiated rebates and discounts to its health-plan clients. It runs a spend-management clinical model designed to control drug costs from the outset while supporting member health, delivering both immediate value and long-term savings as drug spend trends are managed over time. The company markets its services through its portfolio brands—Navitus, Lumicera, and Archimedes—and serves over 18 million members across 800 clients, including public and private employers, unions, health plans, and health systems. It is owned by SSM Health and Costco Wholesale Corporation. Unlike traditional PBMs with opaque pricing, Navitus emphasizes transparency and direct savings for plan sponsors. The overarching goal is to reduce prescription drug costs for plans while improving member health outcomes.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Appleton, WI
Founded
2003

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