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Capgemini

Global consulting, technology services, outsourcing

Application Support Lead - Rightangle and Zema Platforms

Enterprise ApplicationsUpdated on Nov 14
Full-time

About the Job

Requirements

  • At least 10 years of experience supporting enterprise applications within Energy Trading and Risk Management (ETRM) environments.
  • At least 5 years of experience leading application support teams, service delivery functions, or production support organizations.
  • Hands-on experience supporting and administering RightAngle and/or Zema platforms.
  • Strong understanding of incident, problem, change, and release management processes.
  • Experience working in highly available, business-critical production environments.
  • Proven ability to lead cross-functional teams and interact with senior business and technology stakeholders.
  • Excellent communication, leadership, organizational, and stakeholder management skills.

Responsibilities

  • Lead and manage Level 2 and Level 3 application support teams supporting RightAngle, Zema, and related trading applications.
  • Establish and maintain support processes, operational procedures, service standards, and governance frameworks.
  • Provide leadership, coaching, and mentorship to support analysts, technical specialists, and external support partners.
  • Foster a culture of accountability, continuous improvement, and customer-focused service delivery.
  • Ensure the availability, performance, stability, and reliability of RightAngle and Zema platforms.
  • Oversee production support activities and serve as an escalation point for critical business-impacting issues.
  • Monitor application health, system performance, integrations, and operational risks.
  • Lead root cause analysis activities and drive permanent resolution of recurring issues.
  • Coordinate disaster recovery, business continuity, and operational readiness activities.
  • Lead incident management, major incident response, and escalation processes.
  • Drive problem management initiatives to identify and eliminate recurring operational issues.
  • Oversee change management, release management, and deployment activities across production and non-production environments.
  • Ensure all application changes comply with established governance, audit, and security requirements.
  • Act as the primary liaison between business stakeholders, technology teams, vendors, and external service providers.
  • Partner with Trading, Risk, Settlements, Accounting, Scheduling, and Operations teams to understand business priorities and support requirements.
  • Manage vendor relationships, support contracts, service-level agreements, and escalation paths.
  • Communicate platform status, risks, and initiatives to senior leadership and executive stakeholders.
  • Identify opportunities to improve platform performance, support effectiveness, and operational efficiency.
  • Drive automation initiatives, support process optimization, and knowledge management improvements.
  • Participate in strategic platform upgrades, enhancement projects, migrations, and modernization efforts.
  • Develop roadmaps and recommendations that align technology capabilities with business objectives.
  • Ensure adherence to audit, compliance, regulatory, SOX, and internal control requirements.
  • Maintain operational documentation, support procedures, knowledge articles, and system runbooks.
  • Support internal and external audits involving ETRM and market data platforms.

Desired Qualifications

  • Experience supporting both RightAngle and Zema platforms in production environments.
  • Experience with ITIL-based service management practices.
  • Experience working with cloud technologies, automation tools, and modern support frameworks.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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