Events & Marketing Coordinator-Shopping Mall

Job Description

The Events & Marketing Coordinator is responsible for coordinating and delivering marketing initiatives, events and communication activities that strengthen the positioning of Mall de L'Est, increase visitor engagement and support tenant visibility.

The position works closely with the Centre Manager and the Head of Branding & Communications, while coordinating with tenants, suppliers, agencies and internal teams to ensure consistent brand execution and the successful delivery of the mall's annual marketing and events calendar.

Key Responsibilities

Events Planning & Coordination

• Develop and maintain the mall’s annual events calendar in line with the marketing strategy and approved budget.
• Plan and coordinate seasonal campaigns, activations, launches, workshops, entertainment and community events.
• Prepare event briefs, schedules, supplier requirements, permits and operational checklists.
• Coordinate agencies, entertainers, decorators, technical providers and other suppliers from briefing through delivery.
• Work with Operations and Security to ensure safe, smooth and compliant event execution.
• Monitor event performance, visitor feedback and lessons learned, and prepare post-event reports.

Marketing Campaigns & Content

• Coordinate integrated marketing campaigns across digital, social media, in-mall and traditional channels.
• Prepare campaign briefs and coordinate the production of artwork, signage, digital content and promotional materials.
• Maintain the content calendar and coordinate timely publication of approved content.
• Collect tenant offers, news and campaign participation information for inclusion in mall communications.
• Ensure all materials comply with the mall’s brand guidelines, tone of voice and approval processes.

Budget, Administration & Reporting

• Maintain marketing and events budgets, purchase requests, quotations, invoices and supplier records.
• Prepare regular activity reports, campaign updates, event recaps and performance dashboards.
• Track key indicators including campaign reach, engagement, event attendance and tenant participation.
• Maintain organised digital files for campaigns, artwork, photography, contracts and event documentation.
• Support presentations, meetings and administrative requirements related to marketing and events.

Tenant, Partner & Stakeholder Coordination

• Engage tenants and encourage participation in mall campaigns, events and promotional initiatives.
• Coordinate with the Head of Branding & Communications on brand direction, content approvals and corporate communication requirements.
• Build productive relationships with media, agencies, community organisations, sponsors and commercial partners.
• Coordinate with the Centre Manager and internal teams on priorities, timelines,operational requirements and issue resolution.

Qualifications

Key Skills & Experience

• A diploma or degree in Marketing, Communications, Events Management, Business or a related field.
• Previous experience in marketing, events, retail, hospitality, property or a similar coordination role.
• Strong planning, organisational and project coordination skills.
• Excellent written and verbal communication skills, with good attention to detail.
• Experience coordinating suppliers, agencies and multiple stakeholders.
• Proficiency in Microsoft Office; familiarity with social media, content planning and basic design tools is an advantage.
• Ability to manage budgets, deadlines and several activities simultaneously.
• Good level of English, French and Creole would be an advantage.

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.