Sutherland

Global BPO providing customer lifecycle management

Customer Service Associate

Customer SupportConfirmed live in the last 24 hours

Full-timeCairo, Cairo Governorate, EgyptNo salary listed

About the Job

Requirements

Fluency in English at B2/C1 level is required.
Strong customer service and customer support skills are required.
Ability to enhance customer satisfaction and customer experience is required.
Problem-solving, active listening, and attention to detail are required.
Flexibility to work night and overnight shifts is required.

Responsibilities

Handle customer interactions efficiently and empathetically.
Provide tailored solutions to meet customer needs.
Ensure a positive customer experience through effective communication and professional phone etiquette.
Address customer inquiries and resolve issues while maintaining high customer satisfaction.

Desired Qualifications

Experience in a customer-facing role and familiarity with customer relationship management (CRM) tools are a plus.
Proficiency in professional phone etiquette and communication techniques is a plus.

Job Description

This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.

Your day-to-day responsibilities will include:

📞 Handling customer interactions with efficiency and empathy.
🛠️ Providing tailored solutions to meet customer needs.
🌟 Ensuring a positive customer experience through effective communication and professional phone etiquette.

If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!

Qualifications

🚀 We’re Hiring Talented People! 🌟
Fresh Grads & Dropouts are welcome to apply! 🎓

🔑 What we’re looking for:

✅ Fluency in English is a MUST! (B2/C1 level) 🇬🇧
✅ Strong skills in Customer Service & Customer Support 🤝
✅ Proven ability to enhance Customer Satisfaction & Customer Experience 💯
✅ Problem-solving, active listening, & attention to detail 👂💡
✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! 🖥️
✅ Flexibility with night & overnight shifts is essential 🌙
✅ Proficiency in professional phone etiquette & communication techniques is a plus 📞💬

💼 If you’re passionate about making a difference and love helping customers, we want YOU! 🌟

Additional Information

All your information will be kept confidential according to EEO guidelines.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size: 10,001+
Company stage: Private
Total funding: $30M
Headquarters: Town of Perinton, New York
Founded: 1986

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