Full-Time

Relationship Manager

Scaled

Posted on 11/20/2024

Handshake

Handshake

501-1,000 employees

Connects students with job opportunities

Consumer Software
Education

Compensation Overview

$98.3k - $127kAnnually

Junior, Mid

San Francisco, CA, USA

Hybrid position based in San Francisco, CA.

Category
Customer Success Management
Sales & Account Management
Requirements
  • 2+ years of Customer Success experience
  • Proven experience with SaaS and ability to quickly learn tech stack
  • Experience working with a large book of business and implementing scalable solutions to support accounts
  • Experience building relationships with customers and navigating complex or difficult conversations
  • Highly articulate, polished, and professional communicator
  • Ability to prioritize workload while maintaining high attention to detail
  • Ability to internalize changing messaging and rapidly incorporate into customer conversations
  • Highly curious with “discovery” mindset
  • High degree of technical aptitude
  • Ability to think critically and empathetically about the customer’s needs
  • Add value to a team environment by demonstrating enthusiasm and a collaborative spirit
  • Adaptable to evolving business needs and willingness to contribute to process improvement
  • Analytical, methodical approach to identifying challenges and measuring impact.
  • Able to drive customer onboarding, implementation and consultation
  • Extremely detail-oriented and diligent
  • Able to receive feedback maturely and iterate quickly to continuously improve
  • Able to leverage business acumen to guide prioritization
  • Highly intuitive and high EQ
  • Able to strategize independently
  • Able to think critically about the customer’s needs
  • Able to provide ideas for improving internal team structure
Responsibilities
  • Answering questions regarding the Handshake product daily
  • Identifying, diagnosing, and helping customers resolve data health issues
  • Expanding and deepening product adoption and usage amongst your career center partners
  • Gathering, documenting, and sharing best practices on how education partners can better leverage the platform to drive student engagement
  • Deeply learning and understanding the higher education and career services space (operations, structure, and metrics)
  • Consulting with education partners on their workflows to help them adapt their processes to the Handshake product and achieve student success
  • Responding to detailed inquiries that require leveraging technical product knowledge combined with your strategic understanding of Handshake and our goals
  • Owning the core/executive relationships and ultimate success with a defined segment of education partners
  • Cultivating meaningful, trusting relationships with key partners and relevant stakeholders
  • Effectively navigating a complex and nuanced set of relationships to build and maintain trust at scale
  • Implementing the program of recurring and on-demand touchpoints with customers
  • Ensuring successful implementation for all new partners in your book of business
  • Ensuring high and swift renewal rates. This may include the management of detailed contracts and security requests that are nuanced to each partner
  • Driving customer value from the product
  • Implementing and executing scalable solutions to support a large book of business
  • Tracking detailed subjective health assessments to pair with data-driven account health score.
  • Leveraging data to proactively identify at risk accounts and implement action plans
  • Collaborating across the Handshake organization to ensure that customer needs are met in an efficient and timely manner
  • Understanding trends with your accounts via data reporting and dashboards and taking appropriate actions to keep account health high
  • Providing effective project management for both internal and external strategic initiatives
  • Executing implementation calls and training webinars with your education partners and relevant stakeholders
  • Using Industry landscape, current HigherEd trends, historical relationship health and product to articulate/advice/suggest clear actions
  • Helping scale, develop, document and peer-train on internal processes to support users & peers
  • Assisting with content creation for marketing collateral to education partners
  • Developing the relevant topic, format and audience for targeted and scaled programming

Handshake connects college students with job and internship opportunities through its platform. It serves over 15 million students, 1,500 universities, and 900,000 employers, focusing on early career recruitment. The platform allows universities to provide students access to job listings and recruitment events, while employers can post jobs and manage their hiring processes. Handshake's user-friendly interface helps students organize their job search and offers insights like company reviews. The company prioritizes data privacy and security, ensuring compliance with regulations. Handshake aims to bridge the gap between students and employers, supporting students in their job market journey.

Company Stage

Series F

Total Funding

$422.2M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

6%

1 year growth

3%

2 year growth

5%
Simplify Jobs

Simplify's Take

What believers are saying

  • Handshake's extensive network of over 15 million students and 900,000 employers provides unparalleled access to job opportunities and talent.
  • Recognition through awards like the Handshake Early Talent Award enhances the company's reputation and attractiveness to both students and employers.
  • The platform's new social media-like interface and video features are likely to increase engagement and improve the job search experience for users.

What critics are saying

  • The competitive landscape of job search platforms requires Handshake to continuously innovate to maintain its edge.
  • Dependence on subscription fees from universities and employers could be a vulnerability if economic downturns affect their budgets.

What makes Handshake unique

  • Handshake's exclusive focus on early career recruitment for college students sets it apart from broader job platforms like LinkedIn.
  • The platform's user-friendly interface and centralized job listings make it easier for students to navigate job searches compared to traditional job boards.
  • Handshake's commitment to data privacy and compliance with FERPA ensures a secure environment for student information, a critical advantage in the education sector.

Help us improve and share your feedback! Did you find this helpful?

Benefits

💰Equity and ownership in a fast-growing company.

🍼16 Weeks of paid parental leave

💝Comprehensive medical, dental, and vision

💻Handshake offers $500/£360 home office stipend

📚Generous learning & development opportunities and an annual $2,000/£1,500/2k€ stipend

🏦401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.

🏝PTO