Manager – Process Management

The Manager level Process Manager in Bank Operations works with a team of process, product, technology and Bank Operations associates delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time. 

We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement driving technology based solutions to implementation. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects. 

General Responsibilities: 

• Leverage DMAIC tools to improve processes, and reduce risk, and improve customer experience

• Support continuous discovery, with a focus on technology based solutions

• Work closely with Project, Product, Process, and Design teams to collaborate on overall strategy, prioritization, processes, requirements and testing of new applications prior to implementation

• Leverage agile methodologies to perform work, within smaller teams

• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.

• Resolve complex problems, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/ involve the right stakeholders to correct breakdowns.

• Develop formal process documents (e.g. maps, and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)

• Develop CTQ’s and metrics to measure the health of existing, new or recently changed processes.  Collaborate with operations teams to sustainably transition ownership where appropriate to production leaders.

• Periodically collaborate on larger initiatives, including representing departments on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.

• Provide training to internal customers on specific processes being changed; may deliver presentations, including up to the executive level.

• Using Six Sigma methodology to identify opportunities within the existing processes and influencing leadership to implement
   

Basic Qualifications: 

• High School Diploma, GED, or equivalent certification

• At least 4 years of Process Management, Project Management or Risk Management experience

• At least 1 year of experience supporting technology teams 

Preferred Qualifications: 

• Bachelor’s Degree or military experience

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

• At least 5 years of experience in Process  Management, Project Management or Risk Management experience

• At least 1 year of experience working in an Agile environment

• At least 1 year of experience with JIRA
   

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.