Packaged/SaaS App Engineering Lead

Project Role : Packaged/SaaS App Engineering Lead
Project Role Description : Own the design and evolution of packaged or SaaS solutions, overseeing configuration, integrations, and releases. Set platform standards to ensure stability, performance, and alignment with business and vendor constraints.
Must have skills : Microsoft Power Apps
Good to have skills : Microsoft Copilot Studio
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Role Summary
Owns requirements elicitation and solution validation for Copilot Studio agents. Translates business needs into clear, developer-ready user stories, conversation designs, and acceptance criteria.

Key Responsibilities
Elicit and document business requirements through stakeholder workshops and discovery sessions.
Define agent use cases, scope, and success criteria, including the intents and tasks each agent must handle.
Translate requirements into user stories, conversation flows, sample utterances/trigger phrases, and acceptance criteria for Copilot Studio agents.
Identify and document knowledge sources and content owners needed to ground agent responses.
Capture backend process, Power Automate, and system integration requirements, including those needing MCP Server tool connections.
Document expected agent behavior, instructions, tone, and response boundaries, including responsible AI expectations.
Maintain and groom the product backlog prioritize items in collaboration with the Architect and Project Manager.
Facilitate backlog refinement, sprint planning, and review ceremonies.
Validate delivered agent behavior against business intent prior to UAT handoff.
Support UAT coordination, including test scenario review and sign-off tracking.

Required Skills & Experience
Experience as a Business Analyst, with exposure to Copilot Studio, conversational AI, or low-code enterprise applications.
Working knowledge of Copilot Studio concepts (topics, generative answers, knowledge sources, publishing channels).
Familiarity with Power Automate and integration concepts, including tool/MCP-based extensions.
Understanding of responsible AI principles from a requirements and validation perspective.
Strong skills in requirements documentation, user story writing, and backlog management (Azure DevOps/Jira).
Excellent stakeholder communication and workshop facilitation skills.
Agile/Scrum delivery experience preferred.

Additional Information
15-year full-time education is required.15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.