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Securitas

Global security services and solutions provider

Information Technology Support Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeBeykoz, TürkiyeNo salary listed

About the Job

Requirements

  • At least an associate degree; a degree in information technology, computer science, or a related field is preferred.
  • At least two years of experience in IT end-user support, Help Desk, or IT Support.
  • Experience installing, maintaining, and troubleshooting Windows 10/11, computer hardware, printers, and peripherals.
  • Ability to provide user support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
  • Basic knowledge of Active Directory, user accounts, access permissions, and password management.
  • Knowledge of basic networking technologies, including TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN, and connectivity troubleshooting.
  • Ability to install, track, and support mobile devices running iOS or Android and office IT equipment.
  • Familiarity with ITSM, support ticket management, and SLA processes; ServiceNow experience is preferred.
  • Experience with IT inventory, asset assignment, and device lifecycle management.
  • Awareness of information security and organized documentation and task tracking.
  • At least B2 upper-intermediate English proficiency and ability to communicate verbally and in writing with global IT teams.
  • Ability to work from the office five days per week, hold a Class B driving license, and travel when required.

Responsibilities

  • Resolve user issues involving hardware, software, operating systems, enterprise applications, and network access.
  • Record, prioritize, track, and resolve support requests through the ITSM system within SLA requirements.
  • Install, maintain, and support PCs, laptops, printers, mobile devices, and meeting-room equipment.
  • Carry out device, user account, access-permission, asset-assignment, and return procedures for employee onboarding and offboarding.
  • Provide end-user support for Microsoft 365, Windows, VPN, and enterprise network applications.
  • Maintain the IT asset inventory and track device assignments, renewals, warranties, and vendor service processes.
  • Develop lasting solutions to recurring problems and update the knowledge base and technical support documentation.
  • Comply with information security policies and promptly escalate suspicious incidents to the relevant teams.
  • Coordinate with local and global IT teams and route advanced issues to the appropriate support teams.
  • Contribute to improvements in IT service quality and user satisfaction.

Desired Qualifications

  • Knowledge of Microsoft Intune, Entra ID, multi-factor authentication, endpoint security, or ITIL processes is preferred.

About the Company

Securitas

Global security services and solutions provider

Securitas provides security services to a global client base, offering electronic security, fire and safety, and emergency planning across 47 countries. Its approach combines a skilled workforce with advanced technology to deliver tailored protection plans, monitoring, and rapid response that safeguard people and assets while managing risk. The company differentiates itself through its global scale, integration of human and digital security capabilities, agile staffing, and a client-focused model that adapts to changing market conditions. Its goal is to enable clients to focus on their core operations by reliably protecting their property, information, and people, and to grow its presence in expanding markets like China and India.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1972

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